Norfolk Community Services Board

Everyone deserves a safe place, and we've been working throughout the COVID-19 pandemic to ensure that those most in need receive just that. 

Through the Safe Hotel Project, 193 members of Norfolk's homeless community have received food, shelter and medical care courtesy of Sentara Medical Group since March. 

We're not currently accepting volunteers for this program, but there are still ways you can help! Take part in our Holiday Food and Gift Drive to help us deliver holiday food baskets and gifts to children and parents in our programs. You can order online to have it delivered to us or drop it off contact free before December 11. Click here for more information. 


  • For those who Self-Identify as someone currently living with or in recovery from mental health and/or substance use challenges, please see this flyer:  MINDFULNESS
  • For information on Virtual Peer Groups, please see this flyer:  VIRTUAL PEER GROUP.  Use this link to join any of our virtual meetings:
  • For information on an In-Person Socially Distanced Group, please see this flyer:  WALK THE TALK


  • 12/23/20 Regular clinic hours 6:00 AM - 12:00 PM
  • 12/24 Holiday hours 7:00 - 11:45 AM 
  • 12/25 Closed
  • 12/31/20 Regular clinic hours 6:00AM - 12:00 PM
  • 1/1/21 Holiday hours 7:00 - 11:45 AM


  • 12/23/20  Normal Peer Warm line
  • 12/24/20 Normal Peer Warm line
  • 12/25 Closed/ No Peer Warm Line
  • 12/31/20 Normal Peer Warm line
  • 1/1/2/20 No Peer Warm Line


  • 12/23/20  Normal Peer Group
  • 12/24/20 Normal Peer Group
  • 12/25 Closed/ No Peer Group
  • 12/31/20 Normal Peer Group
  • 1/1/2/20 No Peer Group


Out of an abundance of caution during the COVID-19 pandemic, all City of Norfolk buildings are closed to the public. However, essential services, provided by Norfolk VA COPESCommunity Services Board, will continue. Please call (757)756-5600 for questions regarding access to care or to reach a care coordinator.

 If you are in a behavioral health crisis, call (757)664-7690. Persons in behavioral health crisis are strongly encouraged to call this line prior to presenting at an emergency room if this is a safe option to prevent exposure. Mental health crisis counselors may be able to provide an alternative to the ER to address your crisis.

If you would like support by phone by a Peer Counselor, call the Warm Line at (757)664-6683.

The I-Care Clinic, Child & Adolescent Clinic, Opioid Treatment Medication Clinic, and Intake will provide in-clinic services, assessments by phone, and video sessions. Entry is permitted for clients only and a guardian.

If you seek intake, please call first. Intake will allow entry to its building only to the client. Staff will contact clients to provide support and counseling by phone and to assess each person’s need to come in for services.

Clients who are home-bound or in isolation will receive critical services remotely or through a home visit to the door. Current clients have access to teletherapy by request.  Screening is conducted for staff and visitors prior to entry to CSB facilities.

Stay connected virtually for your recovery!  During this period of social distancing, don’t stay isolated!  Reach out virtually for support.

National Alliance on Mental Illness COVID-19 Virtual Resources & Events


Norfolk Community Services Board is excited to announce that our Administration Headquarters and the majority of our programs and services have relocated.  Please see a comprehensive list below.

Services / Locations

7447 Central Business Park Dr., 757-756-5600:

Picture of new buildingThis building is conveniently located in the Central Business Park behind Walmart on Tidewater Dr. There are two entrances to the business park:  (1) Tidewater Dr. and Central Business Park Dr., HRT Bus 8, and (2) Sewell’s Point Rd and Denison Ave, HRT Bus 9.  The building can also be accessed by several bus stops on Little Creek Road and Evelyn T Butts transfer station by Avenue J.

  • ICARE – Adult Outpatient Psychiatry
  • Mental Health and Substance Use Case Management
  • Mental Health Skill Building
  • Community Integrations
  • Adult Mental Health and Substance Use Intake – Same Day Access
  • Developmental Disabilities Service Coordination
  • Prevention
  • PACT
  • Housing, Homeless, and Employment Services
  • Administrative Services (Finance, IT, Personnel Support Team, Board Operations)

5505 Robin Hood Rd. Suite C-1:

  • Child and Adolescent (Intake, Case Management, Counseling, & Child Psychiatry)  -  757-823-1630
  • Infant & Toddler Connection of Norfolk  -  757-441-1186

7460 Tidewater Dr., 757-664-6670:

  • Crisis Intervention Team
  • Crisis Stabilization Unit
  • Emergency Services
  • Peer Recovery Services
  • Substance Abuse Services

861 Monticello Ave., 757-995-2278

  • Jail and Court Services


About Us

The Norfolk Community Services Board was founded in 1969 so that Norfolk residents with mental health, intellectual disability, and substance abuse needs could receive treatment in the community where they lived, surrounded by their family and friends. Over the years, continued emphasis has been placed on community treatment, with an emphasis placed there by consumers themselves; by their loved ones who want to be nearby; by the professionals who feel that patients progress better in familiar surroundings; by advocacy groups that rally for the rights of the disabled; and by the government, which oversees the welfare of the people we serve and treat.

Today, we provide treatment and rehabilitation services to over 9,000 Norfolk citizens yearly. The level of service each person needs can vary from ongoing support to short term intervention, with most having needs that fall somewhere in between. In whatever manner people come to us, we assure their full participation in decisions about what services are appropriate to their individual needs and circumstances. We are dedicated to providing those services in the least restrictive environment possible - usually at one of our service locations or in the consumer’s home.

Norfolk Community Services Board is the primary provider of public mental health, substance abuse, and intellectual disabilities services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically-oriented service professionals with expertise in these service areas.

Most of our services are voluntary, and include entry into the system through intake, emergency intervention, hospital liaison, court services, and outreach. Services can include:

  • Case management
  • Housing support
  • Medical care
  • Outreach
  • Psychiatric care
  • Support services
  • Therapy

Norfolk Community Services Board presents the information on these web pages to ensure that the citizens of Norfolk are informed of our available services.  Although supported with public funds, our services are highly dependent on our ability to bill insurance providers, primarily Medicaid.

Mission StatementMH 

To provide the citizens of Norfolk who experience behavioral health and developmental disabilities with quality services that instill hope and recovery.

Vision Statement 

Every citizen of Norfolk, who experiences behavioral heath and developmental disabilities, will realize hope and recovery.