Admissions / Intake

Accessing Mental Health & Substance Use Services in the City of Norfolk

Who We Serve:

We serve residents of the City of Norfolk, ages 18 and older, who are diagnosed with a serious mental illness (SMI) and/or substance use disorders. Intakes for Intellectual or Developmental Disabilities can be accessed by calling 757-756-5600, Option 5.  Intakes for Children's Mental Health are accessed by calling 757-756-1600 or 757-756-5600, Option 8.

The following diagnoses are categorized as a serious mental illness (SMI):

  • Agoraphobia
  • Anorexia nervosa
  • Bipolar disorder
  • Brief psychotic disorder
  • Bulimia nervosa
  • Delusional disorder
  • Major depressive disorder
  • Obsessive-compulsive disorder
  • Panic disorder
  • Post-traumatic stress disorder (PTSD)
  • Schizoaffective disorder
  • Schizophrenia
  • Schizophreniform disorder

Persons with a chronic or acute substance use disorder are eligible to be screened for an array of services. If you are experiencing opioid addiction, please tell us so we can screen you for specialized services.

To Access Services:

You can now walk in without an appointment to complete an assessment which determines whether or not you are eligible for adult mental health and/or substance use services at the Norfolk Community Services Board.

Walk-In Information:

Monday through Thursday from 8 a.m. to 12 noon. Please plan for your appointment to last at least two and a half hours.  

If you have any questions, or wish to make an appointment, please give us a call at 757-756-5619 or 757-756-5600, Option 1.

Intake assessments are completed only at:  7447 Central Business Park Drive, Norfolk, VA 23513.

Services Available:

Specific services are based on availability and eligibility. They may include:

  • Substance Use Treatment
  • Psychiatry
  • Care Coordination
  • Case Management
  • Skill-Building Services
  • Peer Support Services

Please understand that we do not provide assessments or drug/alcohol screenings for persons who are not also seeking services with us.

Once you are in a care coordination, outpatient, or case management service, additional service referrals can be made for:

  • Supportive Housing (Limited Eligibility)
  • Employment Support
  • Benefits Acquisition

If you are in need of services that we are unable to provide, our care coordinators will assist you with referrals to other resources in the community and explain how to access information on low-cost programs or programs that are available with insurance.


We are required to charge for our services, but keep in mind that we are dedicated to providing services to you in a way that is affordable for you, and we can provide a payment deferral so you can access care if you cannot pay right now. The most we charge for your intake is $165 (at the highest income level). You will not be turned away for services due to an inability to pay and we will work with you to make your treatment affordable.


Many insurance plans will cover some or all of the cost for your intake. Based on your plan, it may require you to pay a copay for our services. Also, keep in mind that your insurance provider can assist you in securing therapy and psychiatric services from other providers.

If you don't have health insurance and you reside in Norfolk, you may be eligible for a reduced fee based on your income and family size, based on a sliding fee scale.

We will also assist you in applying for Virginia Medicaid if you do not have insurance and have low income.

What to Bring:

  • Picture Identification
    • Department of Motor Vehicles issued identification
    • Employer identification
    • Military identification
    • Passport
    • Student identification
  • Verification of your Social Security Number
    • Social Security Card
    • Internal Revenue Service Tax Return
    • W-2 Form
    • Social Security Award Letter
  • Proof of Norfolk Residency
    • Current Mortgage Statement
    • Current Residential Lease
    • Current Vehicle Registration
    • Utility Bill
  • Proof of Income
    • W-2 Form
    • Last Two Pay Stubs
    • Social Security Award Letter
    • Verification of Unemployment (W-6 Form). If you have a payee, please provide us with that information.  You can access the W-6 form for free from the Virginia Employment Commission (VEC) at 861 Glenrock Rd, Suite 100, Norfolk VA 23502, Telephone (757)461-7537.
  • Insurance Cards (If Applicable)
  • List of All Current Medications or Medication Bottles (If Applicable)

We understand that you may not have all of these documents today. We will work with you to acquire the documentation needed for full enrollment. Bring anything that you have that may reference the information above to help us help you get started. 


If you do not have your own housing, please bring a letter from the person you are staying with that states that you are staying with them, and if you are paying any rent or providing any support to the household. We will need a piece of mail or something that shows their name and address.

If you are homeless, we will offer you a self-declaration form that states that you are homeless in Norfolk. If you have an advocate or friend that can attest to some of your information, please let us know.

In Crisis?

If you are experiencing a crisis, please contact the Norfolk Community Services Board Emergency Services by calling 757-664-7690.

If your situation is life-threatening, please call 911.