Calling the Non-Emergency Number

The non-emergency line is staffed by public safety professionals trained to answer 911 and non-emergency telephone calls and dispatch police, fire, and medical resources. 

Our Public Safety Telecommunicators gather critical information from callers to ensure the safety and quality of life for residents, businesses, and visitors in the City of Norfolk.

Reasons to Call the Non-Emergency Number

Call the non-emergency number, 757-441-5610, to report the following:

  • Any crime to a person, not life-threatening
  • Auto theft not in progress
  • Burglary to a home not in progress
  • Loud music complaints
  • Parking complaints

Citizens may also use, the Online Reporting System provided by the Norfolk Police Department. 


What questions the Public Safety Telecommunicator will ask for non-emergency calls:

  • What is the location?
  • What is your phone number?
  • What is your name?
  • What is happening?
  • When did the incident occur?
  • Can you describe any suspicious persons or vehicles?
  • Do you want to speak to an officer?

This line of questioning provides the most accurate and detailed information to the first responders so they may have up-to-date situational awareness responding to all regardless of nature.

Non-Police Related

For other questions that are not police related please call:

  • Animal control information
    Animal Care Center
    Phone: 757-441-5505
  • Broken water lines or water/sewer issues
    Utility Phone: 757-823-1000
  • City activities
    Phone: 757-441-2345
  • City issues, potholes, downed trees, malfunctioning streetlights or traffic signals
    Norfolk Cares Center
    Phone: 757-664-6510
  • Landlord and Tenant Resources
    Phone: 757-664-6782
  • Medical transportation to Doctor’s appointments is made through insurance companies
  • Report power outages
    Dominion Power
    Phone: 1-866-366-4357
  • Time/Temperature
    Phone: 757-622-9311
  • Trash collection or recycling
    Trash Request
    Phone: 757-664-6510