Being a Public Safety Telecommunicator can be a challenging and rewarding career. During any given shift, 9 Telecommunicators, including 2 Supervisors cover the call-taking and radio positions. Telecommunicators work as a team.
The Work Schedule
Every team works 12-hour rotating shifts and/or permanent shifts. Permanent night shift workers may receive night shift differential pay.
Trained, Certified & Sworn Telecommunicators
Telecommunicator Academy
All Norfolk Public Safety Telecommunicators are required to successfully complete this mandated 80-hour Department of Criminal Justice Services telecommunicator certification. This coursework is taught on site within the Emergency 911 Division.
Certified
Cardio-Pulmonary Resuscitation (CPR)
Emergency Medical Dispatcher (EMD)
National Incident Management System (NIMS)
Virginia Criminal Information Network (VCIN)
Additional Training
In addition to on-going in-service training, and to remain on the leading edge of the ever-changing environment of public safety communications our Telecommunicators may attend regional, state, and national meetings.