After You Are Hired as a Norfolk Telecommunicator

After you are hired you will be placed on a Squad to begin your training and will be scheduled to attend our Telecommunicator Academy. Upon completion of the academy and in compliance with Virginia State code you are given an oath by the clerk of the City of Norfolk and become sworn to serve in the capacity of Emergency Service.

Working Hours

We work a rotating shift that consists of 3 10 hour days on followed by 2 days off. Every set of four we rotate going from days to evenings and back to days, the night shift is permanent and awarded on request and seniority; however as part of the training, each new Telecommunicator maybe assigned to learn the functionality of every shift.

Nature of Work

Telecommunicator Trainee

An entry level Telecommunicator who will be assigned to a Communication Training Instructor who will provide on-the-job training for answering in coming calls for service and two police radio channels. Currently, Telecommunicator Trainees are paid a competitive annual salary plus benefits (retirement, medical, and leave). Upon successful completion of the 2 radio positions and have become competent and proficient in processing in-coming calls for service via the telephone system, along with the passing of the Telecommunicator I test and displaying the knowledge of a Telecommunicator I, the Telecommunicator Trainee may be reassigned to Telecommunicator I.

Telecommunicator I

Will be assigned to a Communications Training Instructor who will continue to provide on-the-job training for the remaining 4 radio channels in addition to staying up-to-date in previously learned positions. As a Telecommunicator I you will have received a raise in pay. Upon successful completion of the remaining radio positions and have become competent and proficient in processing all in-coming calls for service via the telephone system, along with the passing of the Telecommunicator II test and displaying the knowledge of a Telecommunicator II, have been an employee of the Emergency Preparedness and Response for no less than two years, the Telecommunicator I may be reassigned to Telecommunicator II.

Telecommunicator II

Telecommunicators will successfully maintain all previous certifications and remain competent and professional in all aspects of Emergency Communications. As a Telecommunicator II you will have received a raise in pay.

Benefits Package

As a Public Safety Telecommunicator, you may receive these great benefits:

  • Dependent Care Reimbursement Account - (Optional) Before tax-dollars are set aside and used for eligible out of pocket expenditures for a child, spouse, or for another relative
  • Every twelve months Telecommunicators are eligible for a step increase and other increases if approved by City Council
  • Health Care Reimbursement Account- Before-Tax dollars set aside and used to pay eligible medical dental expenses not paid under any health plan
  • Holiday and Overtime Pay
  • Medical Plan
  • Paid Birthday leave