In the event of a fire, your life and the lives of your family are far more important than any possessions. Please do the following in the event of a fire:
If it is safe to do, get out of the building you are in.
Do not re-enter the structure.
If you are trapped inside a burning structure, let the Telecommunicator know specifically where in the building you are located, what floor, which suite or exactly where in the office you are located.
Identify any hazardous materials that may be in the area.
If your vehicle is on fire while you are traveling, pull over safely and exit the vehicle.
A rotten egg odor is added to natural gas so that you can smell a leak if it occurs. The gas itself is actually odorless, but a substance called "mercaptan" is added as an alert precaution. If you smell a natural gas odor, do the following:
Do not use any devices that might create a spark, such as light switches, phones, flashlights or electric appliances, including computers. A spark could ignite the gas.
Immediately have everyone leave the house. Call 911 to have the fire department respond. They will also call Virginia Natural Gas.
Keep everyone away from the building until given the "all clear" from a gas company employee.
Never try to find the leak yourself. To report a gas leak, call 911.