Calling for Fire Assistance


In the event of a fire, your life and the lives of your family are far more important than any possessions. Please do the following in the event of a fire:

  • If it is safe to do, get out of the building you are in.
  • Do not re-enter the structure.
  • If you are trapped inside a burning structure, let the Telecommunicator know specifically where in the building you are located, what floor, which suite or exactly where in the office you are located.
  • Identify any hazardous materials that may be in the area.
  • If your vehicle is on fire while you are traveling, pull over safely and exit the vehicle.

Gas Leak

A rotten egg odor is added to natural gas so that you can smell a leak if it occurs. The gas itself is actually odorless, but a substance called "mercaptan" is added as an alert precaution. If you smell a natural gas odor, do the following:

  • Do not use any devices that might create a spark, such as light switches, phones, flashlights or electric appliances, including computers. A spark could ignite the gas.
  • Immediately have everyone leave the house. Call 911 to have the fire department respond. They will also call Virginia Natural Gas.
  • Keep everyone away from the building until given the "all clear" from a gas company employee.


Never try to find the leak yourself. To report a gas leak, call 911.