Parking Division offers relief for monthly customers

NORFOLK, VA – In response to the COVID-19 pandemic, the City of Norfolk’s Division of Parking has developed the following Customer Assistance Program (CAP) to provide businesses and individuals stability and flexibility in their parking needs during this time of uncertainty:

  1. Customers that paid for the month of April

    All parking is free and open to the public until further notice. A credit for the month of April will be applied to your account when you resume your parking services.

  2. Customers that have not paid for the month of April                                 No April payment is required. All parking is free and open to the public until further notice. You are not required to take any further action at this time.

  3. Credit amount for unused days after the March 17th                         Customers are eligible to receive a credit for the time they did not use the Parking System after March 17th  of this year.  Parking will confirm eligibility for this credit and apply it towards a future billing.  

The Parking Division has worked diligently to support customers and businesses during this crisis, including providing one-hour free parking at metered spaces for customers grabbing to-go or curbside service from Norfolk restaurants and businesses. Parking staff continues to develop customer service support during the coronavirus response.

Our customer service center on Main Street is closed in response to the coronavirus outbreak. You may contact the Parking Division at 757-664-6510 or email us at

Residential Parking Permit (RPP) and Business Permit programs 

Parking is delaying the opening of the application period for the Residential Parking Permit (RPP) and Business Permit programs. Residents and businesses will continue to use existing decals and hangtags until further notice.

Free One-Hour Metered Parking

Grabbing carryout or curbside pickup from your favorite local restaurant or business? Parking’s on us! Enjoy one-hour free parking at all metered spaces in Downtown, Ghent and ODU. The City of Norfolk supports local business!

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Click, Call or visit Parking website if you need Help? 


Call Norfolk Cares at 757-664-6510 for a friendly voice.


Parking offices are closed to the public until further notice.

Please Note: You may call or make inquiries through Parking’s website.

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