Parking Customer Satisfaction Survey

Parking Customer Satisfaction Survey Information

Norfolk's Parking Division wants to provide AMAZING customer service. Take our short survey and tell us how we're doing! Your feedback helps us improve! Click on link below.

Parking Customer Satisfaction Survey

Note: Survey is open until September 30, 2020.

Parking Customer Service Center is Open to the Public

The Parking Division’s Customer Service Center at 222 E. Main Street is open to the public. The new office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m. Customers are permitted to enter the building two at a time and must wear a mask in accordance with health and safety guidelines to limit the spread of COVID-19. Parking continues to encourage residents to use the self-service portal (https://norfolk.t2hosted.com/Account/Portal). This portal may also be accessed through Parking’s web page at www.norfolk.gov; click the round “Parking” button and then click “Customer Self Service.”

Additionally, residents may submit parking questions or requests through the MyNorfolk app, available for both iPhone and Android, call Norfolk Cares at 757-664-6510 or email monthlyparking@norfolk.gov.

Apply today for your Parking's Residential and Business Parking Districts' Permit

Residential and Business Permits

Free One-Hour Metered Parking

Grabbing carryout or curbside pickup from your favorite local restaurant or business? Parking’s on us! Enjoy one-hour free parking at all metered spaces in Downtown, Ghent and ODU. The City of Norfolk supports local business!