1. Update
  2. Find
  3. Pay
  4. Report
  5. Request
  6. Tap Fees 
  7. Payment Assistance

While our customer service lobby remains closed, we are still available to serve you. Click-through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

To report a water main break or sewer backup, call 757-823-1000, 24 hours a day, 7 days a week.

  1. Utilities News Flash (1)

    Join the region's free and simple environmental pledge program.

    Because small changes add up to great water quality! Read more...
  2. Utilities News Flash

    Protect water quality by properly disposing of household hazardous waste.

    Drop off for free at the SPSA Norfolk Transfer Station. Read more...