Utilities

While our customer service lobby remains closed, we are still available to serve you. Click-through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

To report a water main break or sewer backup, call 757-823-1000, 24 hours a day, 7 days a week.

  1. Food Establishment Services - Deep Clean Grease Control Devices (GCD) During Prolonged Closures

    Ensure your food service establishment remains compliant with the City’s FOG ordinance and avoid costly repairs by reviewing the Prolonged GCD Cleaning Guide. Read more...
  1. Bill Pay Options
  2. Drop Box
  3. Mail
  4. Online
  5. Phone
  6. Tap Fees 
  7. Payment Assistance

There are many convenient ways to pay your HRUBS bill. Click through the tabs to select the best option for you.

To request new services, visit the Bill Payments Options page for instructions.