I Want to Find...

Customer Service 

• Bill Payment Options
• Contact Us
• Frequently Asked Questions
• Report an Issue - Problems with water leaks or sewer odors? Let us know.
• Request a new tap connection, water and sewer records, or a hydrant flow test.   

Construction

Water and wastewater fees are reinvested to build, maintain and improve the City's water and sewer infrastructure, which includes a vast network of pipes, pump stations, treatment plants and storage facilities.

• Community Improvement Projects by Neighborhood
• Call Before You Dig
• Working with Us
  • Approved Product Listing for Bids
  • Construction Details for Bids
  • Design and Construction Standards
  • Norfolk Modifications to 5th Edition of HRPDC

Community Outreach

Access water resources for home and school. 

• History of Norfolk Department of Utilities
• Lake Star Homes (LSH)

Protect the Pipes

Learn how you can help prevent costly plumbing issues.

• Cross Connection

Reports

Water and wastewater utility funds financial and compliance reports.

• Wastewater Utility Fund
• Water Utility Fund

Reservoirs and Fishing

The Norfolk reservoirs are available for fishing and boating sunrise to sunset.

• General Fishing and Reservoir Information
• Boat Permits
• Fishing Maps
• Reservoir Elevations
• Shoreline Protection
• Watershed Protection

Water Quality

Learn more about your water, view water quality reports and more. 

• Water Quality Report
• Water Testing