Customer Service Options

  1. Customer Service
  2. Requesting New Service
  3. Payment Options
  4. Bill Pay Assistance

Click-through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

Not sure why your HRUBS bill goes up and down each month? Check out three reasons your HRUBS bill changes monthly, including how to listen, look and check for leaks.

To report a water main break or sewer backup, call 757-823-1000, 24 hours a day, 7 days a week.