Customer Service Options

  1. Payment Options
  2. Requesting New Service
  • Online at
  • Phone Payments - Dial 1-844-257-6063.
  • Pay in Person -Click here for locations and hours. Cash, check or money order only.
  • Drop Boxes - Click here for locations. Check or money order only. Payments deposited prior to noon will be posted that day. Payments deposited after noon will be posted the next business day. 
  • Mail to HRUBS P. O. Box 71092 Charlotte, NC 28272-1092. Checks and money orders only. Please include your payment stub and write your account number on your check or money order.
  • If you have received a cut-off notice, or your service has been discontinued for non-payment, please visit one of our authorized "pay in person" sites to ensure timely processing of your payment.
  • If you need a copy of your most recent utility bill, please contact the Customer Service Division at 757-664-6700.