Welcome to Norfolk! Thank you for your interest in submitting a request for water service with the Department of Utilities. You may request activation of new service if:

• All previous Norfolk Water Utilities accounts in your name have been paid in full
• You have a valid government-issued ID
• You have a valid lease (renters) or proof of ownership (homeowners)
• Commercial Customers have the Tax ID number of the business

To open a new account for water please email us or call our Customer Care Office at 757-664-6700 Monday through Friday (excluding holidays) between 7:30 a.m. to 5 p.m. We’re here to help!

Service requests received by 3 p.m. will be scheduled for the following business day. We do not offer same-day-service-requests. Needed documentation (such as POA, death certificates, deed of sale, etc.) must be received in advance for specific service requests. Norfolk Utilities cannot execute requests if required documents are missing, altered or incomplete. 

Activation Fee

A $20 activation fee will be assessed on the first monthly billing statement of each newly activated account.

Homeowners

Homeowners will be asked to provide:

• Social security number for each named owner
• Copy of government-issued ID(s)
• Proof of Ownership (if City’s real estate records do not reflect the current owner’s name)
• Two contact telephone numbers
• Mailing/billing address (if different from service address)
• Date(s) of birth for each owner

Residential Renters

Residential renters will be asked to provide:

• Social security numbers for all adult renters
• Copy of each adult renter’s government ID(s)
• Lease authorizing you to establish water service
• Two contact telephone numbers
• Mailing/billing address (if different from service address)
• Date(s) of birth for all adult renters
• Place of employment for all adult renters

Business Owners

Business owners will be asked to provide:

• A written request on company letterhead or electronically from the company’s email exchange
• Tax ID of the business
• Point of Contact’s Name (POC)
• Contact telephone number
• Mailing/billing address (if different from service address)

Acceptable Forms of Identifications

The City of Norfolk accepts any of the following as forms of identification at the time of application for service:

• Valid driver’s license
• Military ID
• Social security card
• U.S. passport
• Birth certificate
• Permanent resident card
• Alien registration receipt card
• Unexpired foreign passport

Submit Documents

• Email as an attachment
• Fax to 757-664-6375
• Deliver in Person or Mail to Customer Care Office at 401 Monticello Avenue, Norfolk, VA. 23510

Assuming Existing Accounts

Assuming party agrees to pay arrears already assessed on account if applicable. Citizens will be asked to provide the following for each named party who will be assuming the account:

• Social security numbers for all responsible parties
• Copy of each adult’s government-issued ID(s)
• Authorizing documentation such as Power of Attorney (POA), death certificate, marriage certificate, etc.
• Two contact telephone numbers
• Mailing/bill address (if different from service address)
• Date(s) of birth
• Place of employment

Transferring Service Location

The existing account must be current. Arrears must be paid in advance of the transfer.

Those transferring service locations will be asked to provide:

• Proof of ownership or lease
• Social security numbers for all responsible parties
• Copy of each adult’s government-issued ID(s)
• Two contact telephone numbers
• Mailing/bill address (if different from service address)
• Date(s) of birth
• Place of employment