Norfolk Waste Management

Out of an abundance of caution, the Department of Public Works’ Division of Waste Management has modified its services in response to COVID-19:

Waste Management crews retrofitted trucks and revised collection methods which allow employees to ride together and safely collect yard and bulk waste.

  • Yard waste collection will be picked up on the resident’s normal collection date. For more than 20 bags, residents must schedule a bulk waste pickup.
  • The initial bulk waste schedule will be modified, and collections limited. Pickup could be delayed.
  • Residents must schedule all bulk waste pickups using the MyNorfolk online portal, mobile app or call Norfolk Cares at 664-6510. Collection will take place on the resident’s normal trash collection day.
  • Any scheduled pickups not collected, will be picked up the following week. If possible, remove items from the curb that were not collected.
  • Residents who set out bulk waste that has not been scheduled may receive a Notice of Violation.