Frequently Asked Questions

MyNorfolk is currently available for iPhones and Android devices.

Your request has been moved over to the new system and is still being processed. For Request tracker requests enter RT- and you can continue to monitor your concern.

From the MyNorfolk website, enter a word or phrase in the Search City Services box at the top of the screen. From the MyNorfolk mobile app, select City Service Directory from the menu, and then enter a word or phrase in the Search City Services box at the top of the screen.

Most service request types can be entered anonymously by leaving the Contact Info fields blank while creating your request. However, if we need more information and have no way to contact you, the request may be canceled (not completed). Some request types require contact information to be provided in order to comply with laws or rules in place regarding those services. Contact info fields are indicated as “required” for those request types.

Yes. When submitting a service request, if you provide your email address on the Contact Info screen, you will receive an email notification for that request when it opens and when it gets closed or canceled.

Your email address is used only for the MyNorfolk application and will not be sold or shared.

 Your request will be assigned to the corresponding City department depending on the type of service request entered.

The time to fulfill the request varies depending on the service request type, priority, and the volume of requests being handled by the assigned City departments.

The MyNorfolk application currently offers over 145 service request types which are fulfilled by various City departments. Requests may be entered using MyNorfolk at any time but service fulfillment only takes place during City business hours.

There is not a limit on the number of service requests entered. However, the system may prompt you that someone else has already reported a similar issue at the same location.

Adding a photo is optional.

Only addresses within the City of Norfolk limits will be found. If you live in a neighboring city your address will not be found.