Resident Survey

TAKE THE 2026 RESIDENT SURVEY NOW


2026 Survey Process

City staff refined the survey instrument based on the 2024 findings to address several identified areas of interest and to refine several questions.

The five-page survey, cover letter, and postage paid return envelope will be mailed to a random sample of households in the City of Norfolk. The cover letter explains the purpose of the survey and encourages residents to either return their survey by mail or complete the survey online. Once households receive the survey in the mail, ETC Institute will send follow-up reminders to encourage participation. The communication methods contain a link to the online version of the survey to make it convenient for residents to complete. 

The random sample survey process will begin in February 2026.   In February, the survey will also be made available online to residents not included in the sample process to further gather resident input.

ETC Institute will complete analysis of the results and provide a report to the city on the results in early summer. The city's CivicLab will make the survey results available on the Open Data Portal and develop a dashboard to help residents see what their concerns were and what was important to them.

Resident Survey Results Dashboard Image Link


See the Dataset Image Link


  1. Has the City conducted a resident survey before?
  2. Why does Norfolk conduct a survey and why in 2026?
  3. What will be done with the results?
  4. The results talk about statistical significance and MOE. What does all that mean?
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