Americans with Disabilities Act Coordinator
Title VI Resources
About the Americans with Disabilities Act
The City of Norfolk operates and provides its services, programs, and activities in a nondiscriminatory manner with respect to race, color, national origin, religion, familial status, age, sex, sexual orientation, gender identity, gender expression, disability, and/or any other characteristic protected by applicable law. No person shall be excluded from participation in, or denied the benefits of, or subjected to discrimination on the basis of a characteristic protected by applicable law, in accordance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act of 1990 (ADA), the Age Discrimination Act of 1975, applicable and related civil rights regulations implemented by various federal agencies, state law to the extent applicable, and the Norfolk City Code.
The City makes every effort to prevent discrimination in its services, programs, and activities.
The City will investigate civil rights complaints and take any appropriate responsive actions.
The City will take reasonable and appropriate steps to provide access to services, programs, and activities for persons with disabilities.
The City will also take reasonable steps to provide meaningful access to services, programs, and activities for persons with limited English proficiency pursuant to the City’s Language Access Plan.
If English is not your primary language and you need an interpreter, or you need City documents translated into your primary language to better understand city services, programs, and activities, please email DEI@norfolk.gov or call 757-664-6510.
- Who can file a complaint?
If you think the City of Norfolk has failed to provide services, denied participation in or access to City services, programs, or activities, denied benefits of City services, programs, or activities, or has otherwise subjected you or someone else to discrimination based on race, color, national origin, religion, familial status, age, sex, sexual orientation, gender identity, gender expression, disability, or any other characteristic protected by applicable law, you can file a complaint.
- How do I file a compliant?
Complaints of possible violations can be filed with the Office of Diversity, Equity and Inclusion within 180 days of the alleged discrimination. Please submit your complaint in writing to:
Office of Diversity, Equity and Inclusion
ATTN: Civil Rights/ ADA Coordinator
810 Union Street Suite 1101
Norfolk, VA 23510
Copies of the complaint form are available on the 1st floor of City Hall: 810 Union Street, Norfolk VA 23510, online, or by email or telephone from the Office of Diversity, Equity and Inclusion. For information about completing the complaint process through alternate methods, or for other information about the complaint process in general, please call 757-664-6510 or email DEI@norfolk.gov.
- What happens after I file a compliant?
The City will determine if the complaint is complete, whether the City has authority over the issue, and the complaint is timely. If appropriate and necessary, the City will investigate the complaint, consider resolutions, and take any responsive actions. The City will respond to the complainant in writing (and/or, where appropriate, a format that is accessible to the complainant) within a reasonable period.
- Can I file my complaint somewhere else?
Complaints may also be filed directly with a federal agency which provided funding for the service, program, or activity in question. If you do not know the identity of the specific federal funding agency, the complaint may be filed with:
Federal Coordination and Compliance Section
Civil Rights Division
U.S. Department of Justice
950 Pennsylvania Ave., N.W.
Washington, D.C. 20530