Towing & Recovery

In response to COVID-19, Towing & Recovery modified operating hours. Residents can pick up their towed vehicles by calling 757- 441-1062 to schedule an appointment. Appointments will only be available Monday-Friday, from 9:00 AM – 4:00 PM, and Saturdays from 10:00 AM- 4:00 PM. Any appointments outside of these hours may be available, depending upon staff availability. Face masks are required to enter the building.

Towing & Recovery will continue to provide towing services, in coordination with the Norfolk Police Department, 24 hours a day, 7 days a week. 

Towing Services 

The Towing and Recovery Division provides professional towing services by responding to requests from the Norfolk Police Department, Fire Department and Health Department, as well as parking for parking and code enforcement personnel, 24 hours a day and seven days a week.

To report a nuisance or abandoned motor vehicle, call Norfolk CARES at 757-664-6510.

To inquire about a towed motor vehicle, contact the Towing and Recovery Office at 757-823-1093.


We accept cash, checks, and most major credit cards, with the exception of the Discover Card, as payment. 


We are holding an online only Vehicle Auction on Thursday, October 21, 2021 at 10:30 AM. To look at the vehicle listings, obtain information, and register to bid, click HERE.

Please note, a valid credit card will be required to participate in online bidding. Please read the full terms and conditions located on the link to the website.

If you are interested in looking at a vehicle in person, you can come to our designated preview time only on Tuesday, October 19, 2021 from 10:00 AM - 12:00 PM. 

Please wear a mask and maintain six (6) ft distance from others who may be present. No touching of vehicles will be permitted. 

Our upcoming online auctions will occur on the following dates: 

  • 10/21/2021
  • 11/17/2021
  • 12/16/2021

Contact the Towing Division for additional information at 757-823-1093 .

Special Auctions

We are currently listing special vehicles for auction on the Public Surplus Auction website.

These auctions will run separately from our monthly auto auction, and contain special use and unique vehicles. If you are interested in participating, please visit the page Public Surplus Auction website

Electronic Drop-off (E-Waste)  

Due to COVID-19, Electronic recycling  is available on Tuesdays, Wednesdays and Thursdays, from 8 a.m. – noon. View a list of acceptable items (PDF)

Document Shredding Services  

 Shredding services are available Monday - Friday, 8:30 AM - 10:00 PM, and most Saturdays from 10:00 AM - 4:00 PM. All customers are asked to wear a mask. 

Satellite Services  

The Division of Towing and Recovery has partnered with the Office of the City Treasurer and the Division of Parking to make it more convenient for residents to recover their towed vehicles.

  • Office of the City Treasurer: Unpaid personal property taxes can be paid at the Division of Towing and recovery. Only cash or certified checks are accepted forms of payment for tax payments.
  • Division of Parking: Unpaid parking tickets can be paid at the Division of Towing and Recovery using cash and most major credit cards, with the exception of the Discover Card.