Why does the City of Norfolk Department of Utilities have a Backflow Prevention and Cross Connection Control Program?

The purpose of this program is to protect the health and welfare of the citizens of Norfolk by ensuring that the City’s drinking water supply is protected from harmful substances. It is also required by the Virginia Department of Health’s (VDH) Waterworks Regulations.

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1. Why does the City of Norfolk Department of Utilities have a Backflow Prevention and Cross Connection Control Program?
2. What is a cross connection?
3. What is backflow?
4. How can backflow be problematic?
5. What is a backflow prevention device?
6. What can you do to help?
7. Are all residential homes required to have backflow devices?
8. I don’t have a irrigation, sprinkler systems, boilers, geothermal heating systems or medical equipment connected to the City’s water system, do I need a device?
9. How often do I have to have my backflow assembly tested?
10. How much will the inspections/maintenance cost?
11. Will there be a list of certified testers available to us?
12. Will I receive notification when to perform my test?
13. What if I don’t receive a letter?
14. What do I do with my test report?