When I submit a service request who will fulfill the request and how long will it take?

 Your request will be
assigned to the corresponding City department depending on the type of service
request entered.

The time to fulfill the request varies depending on the
service request type, priority, and the volume of requests being handled by the
assigned City departments.

The MyNorfolk application currently offers over 145 service
request types which are fulfilled by various City departments. Requests may be
entered using MyNorfolk at any time but service fulfillment only takes place
during City business hours.

Show All Answers

1. What mobile phone platforms do you support?
2. What happened to the requests I submitted through request tracker prior to MyNorfolk?
3. How can I look up City information from the MyNorfolk website or mobile app?
4. Can I submit a service request anonymously?
5. Can I have a copy of my service request sent to my email address?
6. Will you sell, share, or otherwise use my email address?
7. When I submit a service request who will fulfill the request and how long will it take?
8. Is there a limit to the number of service requests that I can enter?
9. Do I need to include a photo when submitting a service request?
10. Why is my address not found when entering a service request or using the Find City Info map?