Can I submit a service request anonymously?

Most service request types can be entered anonymously by leaving the Contact Info fields blank while creating your request. However, if we need more information and have no way to contact you, the request may be canceled (not completed). Some request types require contact information to be provided in order to comply with laws or rules in place regarding those services. Contact info fields are indicated as “required” for those request types.

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1. What mobile phone platforms do you support?
2. What happened to the requests I submitted through request tracker prior to MyNorfolk?
3. How can I look up City information from the MyNorfolk website or mobile app?
4. Can I submit a service request anonymously?
5. Can I have a copy of my service request sent to my email address?
6. Will you sell, share, or otherwise use my email address?
7. When I submit a service request who will fulfill the request and how long will it take?
8. Is there a limit to the number of service requests that I can enter?
9. Do I need to include a photo when submitting a service request?
10. Why is my address not found when entering a service request or using the Find City Info map?