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1. What mobile phone platforms do you support?

MyNorfolk is currently available for iPhones and Android devices.

2. What happened to the requests I submitted through request tracker prior to MyNorfolk?

Your request has been moved over to the new system and is still being processed. For Request tracker requests enter RT- and you can continue to monitor your concern.

3. How can I look up City information from the MyNorfolk website or mobile app?

From the MyNorfolk website, enter a word or phrase in the Search City Services box at the top of the screen. From the MyNorfolk mobile app, select City Service Directory from the menu, and then enter a word or phrase in the Search City Services box at the top of the screen.

4. Can I submit a service request anonymously?

Most service request types can be entered anonymously by leaving the Contact Info fields blank while creating your request. However, if we need more information and have no way to contact you, the request may be canceled (not completed). Some request types require contact information to be provided in order to comply with laws or rules in place regarding those services. Contact info fields are indicated as “required” for those request types.

5. Can I have a copy of my service request sent to my email address?

Yes. When submitting a service request, if you provide your email address on the Contact Info screen, you will receive an email notification for that request when it opens and when it gets closed or canceled.

6. Will you sell, share, or otherwise use my email address?

Your email address is used only for the MyNorfolk application and will not be sold or shared.

7. When I submit a service request who will fulfill the request and how long will it take?

 Your request will be
assigned to the corresponding City department depending on the type of service
request entered.

The time to fulfill the request varies depending on the
service request type, priority, and the volume of requests being handled by the
assigned City departments.

The MyNorfolk application currently offers over 145 service
request types which are fulfilled by various City departments. Requests may be
entered using MyNorfolk at any time but service fulfillment only takes place
during City business hours.

8. Is there a limit to the number of service requests that I can enter?

There is not a limit on the number of service requests entered. However, the system may prompt you that someone else has already reported a similar issue at the same location.

9. Do I need to include a photo when submitting a service request?

Adding a photo is optional.

10. Why is my address not found when entering a service request or using the Find City Info map?

Only addresses within the City of Norfolk limits will be found. If you live in a neighboring city your address will not be found.