I am unable to find my service request address via myNorfolk, so how do I find out what’s going on with the request?

For many service requests migrated from Request Tracker, the service request address is not in a standard format for e.g. an Address as ” 114 W Ocean Ave Top of the driveway near white fence. Norfolk VA”  as in the screenshot on the right.

For such service requests, the default address attached to the service request will be “810 Union street, Norfolk VA” .Norfolk Cares Center staff will be researching through these addresses to geographically enter the right address in myNorfolk. In the interim, contact the Norfolk Cares Center for information. 

service request image

Show All Answers

1. What happened to Citizen Request Tracker?
2. So what happened to the open requests I have submitted through Citizen Request Tracker?
3. How will I receive updates on the open Request Tracker requests I had?
4. Will my existing user name and password work via myNorfolk?
5. How can I find my existing requests in myNorfolk?
6. So how will the migrated service request look like in myNorfolk?
7. I am unable to find my service request address via myNorfolk, so how do I find out what’s going on with the request?
8. I remember what form I used to fill out in Request Tracker I don’t know what request type to use in myNorfolk.