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1. What happened to Citizen Request Tracker?

Citizen Request Tracker has been deactivated and removed from Norfolk.gov to make way for a brand new and improved online experience. On October 1, your new best friend delivered right to your favorite device via the new Norfolk.gov, MyNorfolk mobile app and online resident portal. Mobile-friendly design, easy to navigate, track service requests in real-time. Connecting with your city just got easier!

2. So what happened to the open requests I have submitted through Citizen Request Tracker?

All of the open requests that were submitted via Citizen Request Tracker are now available via the myNorfolk website.

3. How will I receive updates on the open Request Tracker requests I had?

You will continue to receive updates on your open service requests as normal until the request is closed.

4. Will my existing user name and password work via myNorfolk?

Unfortunately, no however you can establish a new user account via myNorfolk and receive:

• Status of Service Requests (Open, In Progress, Cancelled, Completed)
• Enables you to subscribe to a Service Request that you may be interested in tracking.
• GPS tracking for specific location (where cell service is available)

Additionally, should you not wish to establish a new user account, you may also utilize your existing Facebook or Google sign in to utilize myNorfolk.

5. How can I find my existing requests in myNorfolk?

You can find your existing Citizen Request Tracker service requests in myNorfolk by typing RT-and the existing Citizen Request Tracker number. You may also type the address provided and type that address in the search bar.

6. So how will the migrated service request look like in myNorfolk?

7. I am unable to find my service request address via myNorfolk, so how do I find out what’s going on with the request?

For many service requests migrated from Request Tracker, the service request address is not in a standard format for e.g. an Address as ” 114 W Ocean Ave Top of the driveway near white fence. Norfolk VA”  as in the screenshot on the right.

For such service requests, the default address attached to the service request will be “810 Union street, Norfolk VA” .Norfolk Cares Center staff will be researching through these addresses to geographically enter the right address in myNorfolk. In the interim, contact the Norfolk Cares Center for information. 

8. I remember what form I used to fill out in Request Tracker I don’t know what request type to use in myNorfolk.

Attached is a convenient crosswalk for your reference.