FAQs • Norfolk, VA • CivicEngage

What should I do if I have an emergency?

Call 911 for medical or police-related emergencies.
If you are unable to care for your basic needs due to your disability, it is an emergency. If you are thinking about harming yourself or someone else, or if you have a need to talk to a crisis counselor, it is an emergency. In this case, you should call our Emergency Services Hotline at 757-664-7690. This service is available 24 hours a day, 7 days a week.
If you are running out of medication, please contact your individual Care Coordinator who you regularly work with on the next business day. If you are out of medication, please contact your individual Care Coordinator who you regularly work with on the next business day. If you have other additional service needs, please contact your individual Care Coordinator who you regularly work with on the next business day.

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Norfolk Community Service Board Consumer's Corner

Call 911 for medical or police-related emergencies.
If you are unable to care for your basic needs due to your disability, it is an emergency. If you are thinking about harming yourself or someone else, or if you have a need to talk to a crisis counselor, it is an emergency. In this case, you should call our Emergency Services Hotline at 757-664-7690. This service is available 24 hours a day, 7 days a week.
If you are running out of medication, please contact your individual Care Coordinator who you regularly work with on the next business day. If you are out of medication, please contact your individual Care Coordinator who you regularly work with on the next business day. If you have other additional service needs, please contact your individual Care Coordinator who you regularly work with on the next business day.

2. What is a care coordinator?: Your Care Coordinator should be your primary point-of-contact for all of your services here at the Norfolk Community Services Board. Care Coordinators will always be a provider with whom you have had face-to-face contact, as well as provided you with services in the past.

3. Who do I call if I have a question about my bill?: Call our Reimbursement Office at 757-823-1665.

4. Who do I call if I am interested in employment at the CSB?: For job openings and employment information, call Human Resources at 757-823-1668. You may also visit the City of Norfolk Human Resources web site.

5. How do I find more information about services for the deaf, blind and hard of hearing?: Call TDD: 1-800-552-7917.

6. How do I voice concerns or suggestions about the CSB services?: Call the Office of Consumer Relations at 757-823-1692.

7. Who do I call if I have complaints of human rights violations?: Call the Office of Consumer Relations at 757-823-1692.

8. Where can I find more information about my rights or privacy?: View the copy of our NCSB Handbook (PDF). You may also obtain a printed copy of the handbook at any of the Norfolk CSB Facilities.