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Voting in Norfolk
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2022 City of Norfolk Community Survey
Animal Care Services - Volunteering
Cemeteries
Citizen Request Tracker
Community Survey FAQs
Courts
COVID-19 Vaccine: General Vaccine Information
COVID-19 Vaccine: Preregistration
COVID-19 Vaccine: Vaccine Phases
COVID-19 Vaccine: Volunteer
Emergency Communications/911
Eviction Prevention
Finance
Fire Rescue - Recruitment
Fire-Rescue - FMO
Fire-Rescue Inspections
Flooding
Freedom of Information Act
Geographic Information Systems
Healthy Norfolk
HR - EW&P - Healthwise Handbook
HR - EW&P - MyLife MyPlan Rewards Program
HR - EW&P - Wellness @ Work
HR - Jobs
Human Services - Adult Foster Care
Human Services - Grant
Human Services - Homelessness - Norfolk Emergency Shelter Team (NEST)
Human Services - Public Assistance
Human Services - Real Estate Tax Relief Program
Information Technology - Cable Television Policy & Administration
MyNorfolk
NACC - Pack Adventures
Norfolk Animal Care Center - Licensing Your Pet
Norfolk Community Service Board Consumer's Corner
Parking
Parking - Merchant Discount Validation Program
Parking - Meter ParkCards
Parking - Passport
Personal Property Tax
Planning - Building Safety
Police - Central Records Division
Police - Crime Prevention
Police Online Reporting
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Public Health - Rabies Control
Public Health - Vital Records
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Public Works - Right of Way
Public Works - Right Of Way Bond
Public Works - Road Work
Public Works - Storm Water
Ready by Five
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Real Estate Tax
Retirees
RPOS - Celebrate Trees
Services - Norfolk Cares
SevenVenues Event Services - Expressive Activity Permit
State Income Tax
Tax Liens
Utilities - Chloramines
Utilities - Chlorine Conversion
Utilities - Cross Connection Program
Utilities - PFAS
Utilities - Reservoirs
Utilities - Water
Voting in Norfolk
How are Incoming Online Requests Processed by Norfolk Cares?
A Citizen Service Advisor will review and enter your incoming request into the system and assign the request to the appropriate department to address your needs.
An initial response will be issued to you from the Citizen Service Advisor
The department will respond to the request generated by the Citizen Service Advisor
Upon response from the department the Citizen Service Advisor will provide a follow up response to you
The Citizen Service Advisor will continue to monitor the request and/or complaint until the concern is completed and provide response to you when the concern is closed
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Services - Norfolk Cares
Show All Answers
1.
How long will it take to respond to a request for service?
The Norfolk Cares IMPACT Call Center will respond to requests, inquiries and/or complaints within 24-48 hours of receipt.
The length of time to correct a problem or respond to a request will vary.
Many violations require, by law, specified amounts of time to correct the violation, while others may be taken to court. In other instances, the problem may not be a violation under a City law and resolution may be more complex.
2.
How are Incoming Online Requests Processed by Norfolk Cares?
A Citizen Service Advisor will review and enter your incoming request into the system and assign the request to the appropriate department to address your needs.
An initial response will be issued to you from the Citizen Service Advisor
The department will respond to the request generated by the Citizen Service Advisor
Upon response from the department the Citizen Service Advisor will provide a follow up response to you
The Citizen Service Advisor will continue to monitor the request and/or complaint until the concern is completed and provide response to you when the concern is closed
3.
How do I check on the status of a request for service?
The Norfolk Cares Assistance Center maintains a record of requests for service received through the Center.
To check on the status of a request for service made through Norfolk Cares,
contact Norfolk Cares
.
Please understand that due to matters regarding privacy we may not be able to release all information related to a request.
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