I am currently in the Diabetes program, what do I need to do?
If you are currently enrolled in the Optima Health Diabetes Management program,
please call the Optima Health Care Coordination Line listed on the back of your
member ID card or toll free at (877) 817-3037. You may also send an email to
mylifemyplanrewards@sentara.com in order to confirm that you wish to enroll in the
Rewards Diabetes program.

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1. What disease management programs are part of MyLife MyPlan Rewards?
2. Am I eligible to participate in this program?
3. How do these programs work?
4. Will my employer be able to access my records or personal information from this
5. I am currently in the Diabetes program, what do I need to do?
6. Are my spouse and dependents eligible for this program?
7. What do I need to do to earn the incentives?
8. Do I still have to see my doctor?
9. If I meet some of the requirements, but not all, are the incentive payments prorated?
10. Are there any other requirements?
11. What if I have multiple conditions, such as diabetes and asthma. Will I earn double
12. Who do I contact if I have more questions?
13. What if I have a Flexible Spending Account (FSA)? How does that work with this?
14. Who will issue and administer the healthcare debit card?