What is risk management?

Risk management pertains to how the City addresses the loss of the City's human, material, and monetary resources and involves the systematic and continuous identification of loss exposures, an analysis of exposures in terms of frequency and severity probabilities, an application of sound risk control and safety procedures, and financing/handling of risk mitigation strategies consistent with the City's financial resources.  Risk Management includes a variety of operations: Non-litigated tort claims, claims administration, employee safety, auto liability, and all property and casualty programs (both insured and self-insured).  The Risk Management Division supports two key business functions focused on risk financing:  These include internal management consulting regarding insurance, risk analysis, and risk financing alternatives and administrative oversight of liability claims.  The Risk Manager oversees these operations and handles the negotiation and acquisition of insurance.

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1. Where can I get a copy of the City's most recent Annual Comprehensive Financial Report (ACFR)?
2. Who can I contact regarding jury payments?
3. Who can I call about my taxes?
4. What is an official statement?
5. How do I buy bonds that are issued by the City of Norfolk?
6. What is risk management?
7. How do I report injuries I’ve received from an accident involving a city vehicle or from being injured on city property?
8. How do I report or make a claim to the city for damages to my property only?
9. What constitutes reasonable mitigation and why do I have to do that?
10. How do I resolve a claim or insurance issue involving the Norfolk Public Schools?
11. Who do I contact regarding Occupational Safety matters?