What is the City of Norfolk doing about lead service lines?

The City of Norfolk is committed to providing safe and clean water to all of our customers.  We comply with all laws to maintain high water quality. In 2021 the U.S. Environmental Protection Agency (EPA) revised their Lead and Copper Rule. Under the revisions, water systems are required to perform an inventory of water service line materials to learn if the water system contains any lead or galvanized steel water service lines. Once the inventory is complete, Norfolk will develop a plan for replacement of the lead service lines and work with the impacted property owners. 

Our chemists continuously monitor drinking water.  The water production team utilizes a corrosion control treatment, which coats the lining of service lines, indoor pipes, fixtures, and solder, to reduce lead seepage into the distribution system. This corrosion control treatment has been in place for over three decades. To date, sampling results indicate that our corrosion control treatment is effective.

Show All Answers

1. What is a water service line?
2. Who owns the water service line on my property?
3. What type of materials are service lines made of?
4. What other sources of lead are there in my home?
5. How do I find where the water service line is on my property?
6. How does lead get into the drinking water?
7. Why is Lead a Public Health Risk?
8. What is the Revised Lead and Copper Rule?
9. What is the City of Norfolk doing about lead service lines?
10. How do I know if I have a lead or galvanized steel service line that needs to be replaced?
11. What should I do if I am concerned about lead in my drinking water?
12. How do I report my water service line material to the City of Norfolk?
13. If my home’s plumbing has a lead service line or lead solder, how can I protect myself?
14. What should I do if I suspect lead poisoning?