The City of Norfolk is committed to providing safe and clean water to all of our customers. We comply with all laws to maintain high water quality. In 2021 the U.S. Environmental Protection Agency (EPA) revised their Lead and Copper Rule. Under the revisions, water systems are required to perform an inventory of water service line materials to learn if the water system contains any lead or galvanized steel water service lines. Once the inventory is complete, Norfolk will develop a plan for replacement of the lead service lines and work with the impacted property owners.
Our chemists continuously monitor drinking water. The water production team utilizes a corrosion control treatment, which coats the lining of service lines, indoor pipes, fixtures, and solder, to reduce lead seepage into the distribution system. This corrosion control treatment has been in place for over three decades. To date, sampling results indicate that our corrosion control treatment is effective.