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1. Who can file a complaint?

If you think the City of Norfolk has failed to provide services, denied participation in or access to City services, programs, or activities, denied benefits of City services, programs, or activities, or has otherwise subjected you or someone else to discrimination based on race, color, national origin, religion, familial status, age, sex, sexual orientation, gender identity, gender expression, disability, or any other characteristic protected by applicable law, you can file a complaint.

2. How do I file a compliant?

Complaints of possible violations can be filed with the Office of Diversity, Equity and Inclusion within 180 days of the alleged discrimination. Please submit your complaint in writing to:  

Office of Diversity, Equity and Inclusion

ATTN: Civil Rights/ ADA Coordinator

810 Union Street Suite 1101

Norfolk, VA 23510

DEI@norfolk.gov 

Copies of the complaint form are available on the 1st floor of City Hall: 810 Union Street, Norfolk VA 23510, online, or by email or telephone from the Office of Diversity, Equity and Inclusion. For information about completing the complaint process through alternate methods, or for other information about the complaint process in general, please call 757-664-6510 or email DEI@norfolk.gov.

3. What happens after I file a compliant?

The City will determine if the complaint is complete, whether the City has authority over the issue, and the complaint is timely.  If appropriate and necessary, the City will investigate the complaint, consider resolutions, and take any responsive actions.  The City will respond to the complainant in writing (and/or, where appropriate, a format that is accessible to the complainant) within a reasonable period.

4. Can I file my complaint somewhere else?

Complaints may also be filed directly with a federal agency which provided funding for the service, program, or activity in question.  If you do not know the identity of the specific federal funding agency, the complaint may be filed with:

Federal Coordination and Compliance Section
 Civil Rights Division
 U.S. Department of Justice
 950 Pennsylvania Ave., N.W.
 Washington, D.C. 20530
Phone: 1-888-848-5306 

Email: FCS.CRT@usdoj.gov