Fix a Leak Week

Leaks add up to almost 10,000 gallons of wasted water per year for the average household. That's enough to wash 300 loads of laundry. Email utpublicinfo@norfolk.gov to request FREE leak detection tablets and an informational brochure. Here are some handy tips:

• Clothes washer: Check for pooling water, which could indicate a supply line leak.
• In the tub: Turn on the tub, then divert the water to the shower and see if there’s still a lot of water coming from the tub spout; that could mean the tub spout diverter needs replacing.
• Kitchen and bathroom faucets: Listen for drips and tighten aerators or replace fixtures if necessary.  
• Water heater: Check beneath the tank for pooling water, rust, or other signs of leakage.
• At the outdoor spigot: Ensure tight connections with the hose and see if the hose washer needs replacing.

For more information, visit https://www.norfolk.gov/watersense.

If you feel you have a large bill,
there are steps we can take to help  

First, make sure you read your bill correctly. Visit our website for more information on how to read your bill.

• Note, billing cycles that were once 28 – 32 days may increase to as long as 37 – 39 days due to staffing shortages. Norfolk Utilities has about 70,000 meters. We also have a vendor who does meter reading for us. Water utilities and their contractors across the country are experiencing staffing shortages due to the pandemic. The staffing shortage affects how often we can read meters.
• Call us when you have questions. Our customer service center receives calls every day. We are transparent in our billing. If at any point a customer feels they’ve been billed incorrectly, they can call us at 757-664-6700. We will send a mechanic out to verify that the meter is working and being read correctly, and that there are no leaks on the city-owned portion of the water line. We will leave a door tag verifying the customer reading. 
• Our website offers tips for leak detection as well. 
• We can make payment arrangements. In fact, because of the pandemic, we have 24-month payment plans (typically it’s 6 months). Those are handled on a case by case basis. We try to work with customers as much as we can.

Great American Cleanup Norview Challenge

Join Keep Norfolk Beautiful, the Department of Utilities, and Neighborhood Services on March 26 for a Clean Block Challenge.
When: 9:30-11 a.m. 
Where: We'll be cleaning up Norview Avenue from John Street to Azalea Garden Road. Look for the orange tents at the corner of Norview Avenue and Military Highway. 
Info: Register online or email knb@norfolk.gov or call 757-441-1347.

Congratulations to the Green Star Teacher recipients!

AskHRgreen.org, with support from HRSD, dedicated $10,000 in special funding to recognize 10 environmental educators who go above and beyond to bring environmental awareness to tomorrow’s leaders. Please join us in congratulating our very deserving Norfolk award winners who each received a $1,000 grant – Crissie Crusemire, Academy for Discovery at Lakewood; and Kathleen (Kathy) Shambo, Southside STEM Academy at Campostella. For information about all the winners, visit https://askhrgreen.org/greenstarteachers/. 

Department of Utilities

We are here to serve you. Click through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

Our customer service lobby at 401 Monticello Avenue is open Monday through Friday,
8:00 a.m. to 4:30 p.m. Click here for a list of drop box locations.

To report a water main break or sewer backup, call 757-823-1000, 24/7.  

www.norfolk.gov/utilities