Share the spirit of the season

In this festive season, it's important to remember those who are facing challenges. Sudden unemployment or an unexpected disability can leave them with the tough decision of not paying their utilities bill in order to afford paying another bill. Luckily, you can help keep a local family afloat. Visit SHAREH2O.ORG for more information.
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Beat the Grease Grinch!

Well folks, we’re heading into the holiday crunch and you know what that means… CLOGGED DRAINS! With all the holiday cooking and baking, dinner preparing and hors d’ oeuvres making, the Grease Grinch could rear his slimy head. Here’s how to keep things running smoothly: Don’t put fats, oils or grease down your drains. That simple!

Department of Utilities

We are here to serve you. Click through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

Our customer service lobby at 401 Monticello Avenue is open Monday through Friday,
8:00 a.m. to 4:30 p.m. Click here for a list of drop box locations.

To report a water main break or sewer backup, call 757-823-1000, 24/7.

www.norfolk.gov/utilities

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