The judges have spoken...

Norfolk has the best-tasting water in Virginia! An expert panel tested samples from across the state at the 2021 American Water Works Association Distribution System Rodeo in Virginia Beach. Norfolk Utilities won the “Best of Virginia Tap Water Taste Test,” based on four categories – clarity, odor, flavor and after-taste. So, let’s open the (water) tap and celebrate!
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Photo of Norfolk Utilities staff with trophy

Photo of water treatment plant in the 1920s and in modern times.

A century of excellent treatment

This year Norfolk celebrates the 100^th anniversary of the Kristen M. Lentz Water Treatment Plant. Workers using horses and steam engines completed the plant in 1921. Located on 38^th Street near Old Dominion University, the facility has the capacity to treat 28 million gallons a day for the nearly 1 million people served by the Department of Utilities. Earlier this year the plant was renamed in honor of the department’s longtime director, who passed away after a brave battle with cancer.

Keys to a clog-free kitchen...

Graphic about grease-control requirements for commercial kitchens

Help keep your neighborhood storm drains clear...

Image encouraging people to keep leaves out of gutters and storm drains

Image of now-hiring promotion. Visit norfolk.gov/com/jobs

Remember to properly dispose of unwanted items...

Department of Utilities

We are here to serve you. Click through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

Our customer service lobby at 401 Monticello Avenue is open Monday through Friday,
7:30 a.m. to 4:30 p.m. Click here for a list of drop box locations.

To report a water main break or sewer backup, call 757-823-1000, 24/7.

www.norfolk.gov/utilities

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