The annual Water Quality Report (WQR) is an important source of water quality information, a sort of “report card” for Norfolk tap water.

Get the Full Report Online
Call 757-664-6701 to request a copy by mail.

The EPA and Virginia Department of Health water quality standards guide the craftsmanship of Norfolk tap water. And once again in 2020, Norfolk tap water met or exceeded those standards.

Nearly 87,000 annual water quality tests were conducted at reservoirs, treatment plants, homes and throughout the distribution system. None of the tests reported elevated levels of substances identified by drinking water standards as potentially harmful to public health.

Your Water Meets All Standards!

The WQR also provides residents with good information on projects and topics important to drinking water quality, such as lead.

Did you know Norfolk's water mains are not made of lead? Lead commonly enters homes through old fixtures and valves.

Our chemists continuously monitor drinking water to ensure our treatment helps keep lead out of water in buildings with lead plumbing.

See page 5 of the WQR for more details.

Sampling results show that zero Norfolk homes exceeded lead levels (pg 8). Our treatment is controlling corrosion in our customers' plumbing.

Norfolk's corrosion control program has been in place for over three decades. It minimizes the release of lead from service lines, indoor pipes, fixtures, and solder by creating a coating designed to keep lead from leaching into the water.

Learn this and more by reviewing the 2021 WQR

Department of Utilities

While our customer service lobby remains closed, we are still available to serve you. Click through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

To report a water main break or sewer backup, call 757-823-1000, 24/7.

www.norfolk.gov/utilities

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