Three reasons HRUBS charges change monthly

Three things that may impact your monthly HRUBS charges that you might not know about.

Through HRUBS, customers conveniently receive one combined bill for water, wastewater, and related public services rather than multiple bills. These varying services are delivered and billed differently. To understand your HRUBS bill better, take a minute to review how water fees are assessed. It is the first step to understanding changes in your HRUBS bill.

1. Water fees are charged by usage, not necessarily the date of delivery.

Unlike at the grocery store where you may purchase liquids by the gallon, your water utility only charges per CCF (748 gallons) used. Anything less than that at the time of the meter reading combines with the next service period until a billable amount is reached. So if you feel like you are not using more water, but your bill was different from last month, it's probably some water usage carried over from the last period. It's common to fluctuate up or down a CCF. It all depends on when that billable 748 gallons is reached.

2. The billing cycle length varies slightly each month.

A few days longer can mean more daily charges (stormwater and trash), which can raise your bill by a few dollars regardless of water use. The good news is this typically balances out over the calendar year because a longer service period one month means a shorter service period another month.

3. There may be a problem on the property.

If your bill increased $40 or more and you don’t recall using extra water, it’s time to investigate. You may have a leak.

Get the full details here.

Watch and Share "It's Not by the Gallon" and "The Billing Cycle"

Scoop the poop. Even in your own backyard.

Why should I Scoop the Poop?

Pet waste is a leading source of both nutrient and bacteria pollution to our streams and waterways.

When it rains, pet waste is washed into storm drains and carried directly to local waterways as water from the storm drain is never treated. This pollution transforms the water into a cloudy, green, foul-smelling mess that lacks oxygen. End result - aquatic dead zones, beach closures, fishing restrictions and restriction on eating local seafood.

Not picking up and disposing of pet waste can also expose our families to disease when we play in the yard or swim in a local waterway.

Yes, I want to learn more and take the Scoop the Poop Pledge!

Department of Utilities

While our customer service lobby remains closed, we are still available to serve you. Click through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

To report a water main break or sewer backup, call 757-823-1000, 24/7.

www.norfolk.gov/utilities

You are receiving this email because you opted to receive your utility bill and related information electronically. You can unsubscribe at any time using the link at the bottom of this email.