Emergency Preparedness and Response

Emergency Preparedness & Response

The Department of Emergency Preparedness and Response consists of two divisions which are also the central point of contact for Emergency Management and Emergency Communications (911).

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Apr 13

Team Norfolk Emergency Operations COVID-19 Update 4-13-2020

Posted on April 13, 2020 at 9:27 AM by Jim Redick

Team –

Please find this operational period's Incident Action Plan (IAP) here.

This morning the Virginia Department of Health has announced 5,747 confirmed cases in the Commonwealth with 149 deaths.  Norfolk is credited with 99 cases and still the one death back on April 1.  But again, illnesses that have occurred on April 7 to today may not yet be recorded.  This fact and additional information is being posted on the VDHCoronavirus website.  The City and Norfolk Department of Public Health are also discussing what additional information would be helpful for planning purposes.  In fact, if you have any thoughts as to critical data sets beyond city-level demographic data (age groups, sex, race, hospitalizations and maybe maps- with city staff help) and epidemiology curves (similar data to what is on the VDH website), feel free to let us know at EOC-Plans@norfolk.gov.


Planning Process

Our mantra from the beginning has been to hope for the best and plan for the worst.  As such, while there appears to be a slight flattening of the curve here in Norfolk, we’re focusing on the information Governor Northam has been announcing during his briefings and expecting a continued upward trend with the potential to overwhelm our healthcare system.

Simultaneously, we’re planning for the eventual development and distribution of a COVID vaccine and/or antiviral.  While Norfolk Department of Public Health would have ownership of the operation, Team Norfolk must provide support in the way of personnel, multiple locations and logistics for it to work.

Of course the third layer of planning underway focuses on when this incident comes to an end.  In fact, as soon as an incident occurs, thoughts are automatically on recovery.  Among the many Team Norfolk plans posted online, two are our recovery planning documents.  There are two additional documents needing to be brought into the fold as well: the CDC’s Health in All Policies (HiAP) and Norfolk’s Community Health Improvement Plan (CHIP) with specific action items available here.  All of these documents will serve to not only help us rebound from COVID-19 but make us stronger than before.


Cost Recovery

One of the most significant components to Team Norfolk’s recovery is the issue FEMA reimbursement.  As reported previously, reimbursement has been authorized for Category B - Emergency Protective Measures and Category Z - Indirect and Direct Administrative costs, only.  This includes labor costs, equipment costs, purchasing of supplies and materials, activating contracts, and more. 

City departments:

·         Please review and complete the attached spreadsheet, which includes the eligible assistance guidelines shown below, and email it to both Cathie Chancellor and Nathan Barnette, by COB, Wednesday, April 15th.

·         Because this is an ongoing, open-ended event, eligible costs should be accumulated from January 20, 2020, and continue until the federal declaration closing the event is made.  In the interim, we ask that you please submit as much information as possible, based on the provided guidelines to support the City’s preliminary data collection estimates.

·         Once the City’s preliminary estimate information has been collected and submitted to VDEM we ask that you please provide cumulative updates, each Monday, beginning April 20th, until further notice.


The Helpers:

This week’s ‘shout-out’ goes to the incredible team in Norfolk Human Services who has received an overabundance of Supplemental Nutrition Assistance Program (SNAP) applications.  They started the week with nearly 1,000 new applications and finished with just 100 remaining.  That is a herculean effort to be sure!!!  In total, the number of residents served this week by DHS is as follows:

·         SNAP = 1865.

·         Medicaid= 287.

·         TANF = 94.

·         Real Estate Tax Relief =110.

·         Energy Assistance/Crisis = 5.

·         Water Assistance =10.

·         Burials = 2.

·         General Relief =1

COVID-19 is not stopping Human Services’ People-First mission!


Resource Needs:

PPE continues to arrive at a slow pace.  Remember, each locality as well as our State, Federal and private partners are all tapping the same vendors for the same limited supplies.  Other resource needs are as follows:

  • Food Bank is in need of monetary donations (not foodstuff donations).
  • CoronaAid757 is looking to connect with restaurants and potential food donation resources.
  • Senior Services of Southeastern Virginia is in need of delivery drivers to deliver meals to seniors every day.  The cadre of volunteers on whom they typically relay fall within the “vulnerable” range, so more drivers are needed!
  • Volunteer Hampton Roads is also looking for more volunteers for the many missions they are supporting.

It should also be mentioned Operation Blessing is in the process of getting more supplies from their other warehouses in other states!

Please note we are posting resource needs in HSIN.  Also, if your department, organization or agency is in need of any resources, please submit your request(s) to EOC-Plans@norfolk.gov.  It is important to be as specific as possible.  Think C-SALTT: Capability (what are you trying to accomplish), Size (gloves come in different sizes), Amount, Location (where to deliver), Type and Timeframe by which its needed.



Click here for this week’s weather. 


One Community.  One Team.  One Unified Effort.


Thanks, everyone!



Jim Redick, Director
Norfolk Emergency Preparedness & Response

Follow City of Norfolk for official information at Norfolk.gov, @NorfolkVa on Twitter, and City of Norfolk Government on FaceBook.