Methods of Payment

The City Treasurer, Daun Hester, is committed to the secure acceptance of electronic payments for the City of Norfolk.

For your convenience, personal property tax payments may now be made online through our e-services portal and by phone, using your credit/debit card or by electronic check. When paying online or by phone, all current and delinquent amounts will be due.

Payment Methods

Online / Phone

Any payment made online, or by phone, may take up to 24-48 hours to post to your account. Visit the e-services portal to view and pay your personal property tax using credit cards, e-checks, or PayPal.  You will need your account number, zip code on file with the Treasurer’s Office, and the last four digits of your Social Security number or customer number. 

To pay by phone, call 855-766-3030, and follow the voice prompts. You will need to have your account number available. American Express is not accepted by phone.

When paying by credit card, a convenience fee of 2.2%, plus a .30 transaction fee, will apply to all internet and phone payments. The Treasurer’s Office does not receive any portion of this fee.

When paying by e-Check, a fee of $1.50 will apply to all internet and phone payments.  The Treasurer’s Office does not receive any portion of this fee.

Cash, Check, Money Order, or Certified Funds

Payment by cash, check, money order, and certified funds are accepted, and should be made payable to City of Norfolk.  You may pay in person at:

City Treasurer’s Office
810 Union Street
First Floor
Norfolk, VA 23510

Our office hours are 8:30 a.m. to 4:45 p.m., Monday through Friday.

Payment by personal check will not be permitted on accounts that have a DMV Stop, Lien, Distress Warrant, or are currently in collections.

Credit Cards in the Office

Payments by MasterCard, VISA, American Express, and Discover, are accepted in the Treasurer’s Office during normal business hours. A service fee of 2.3% will be added to all credit card transactions made in the office. The Treasurer’s Office does not receive any portion of this fee.

Pay by Regular Mail

Payment should be mailed to the following address: 

Norfolk City Treasurer
P.O. Box 3215
Norfolk, VA 23514-3215

Pay by Overnight Mail

Payment should be mailed to the following address: 

Norfolk City Treasurer
810 Union Street
Norfolk, VA 23510