Bill Pay Assistance

Funds have been exhausted and applications are no longer being accepted for the CARES Act Statewide Utility Relief Program. Please call Customer Service at 757-664-6700 to discuss payment options on past due and current balances.

Emergency Utility (Water) Payment Program

The City of Norfolk’s Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.  Norfolk Department of Human Services will provide a one-time payment to help low-income households prevent the disconnection of water due to non-payment and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements. Click here to learn more.

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H2O-Help to Others Program Available to Assist with Water Utility Bills

Through H2O, families or individuals in danger of losing residential water service because of a family crisis can receive one-time financial assistance to pay their local public utility and/or HRSD bill. Visit