St. Paul's COVID-19 Resource Guide

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Important COVID-19 Community Messages


St. Paul’s COVID-19 Resource Guide (PDF)

Please click on the links provided for information on resources available to your family during this time. The Resource Guide will be updated regularly. 

If your organization would like to make changes or add a resource, contact Zubin Adrianvala at Zubin.Adrianvala@Norfolk.gov.

NRHA COVID-19 Rent Updates (PDF)

NRHA COVID-19 Resident Hotline (PDF)

COVID-19 Stimulus Payment Information (PDF)

Important: If you didn’t file taxes, visit the IRS Non-Filer Website to enter your payment information.  


COVID-19 Crisis: Tenant Rights

St. Paul’s COVID-19 Resources

Some City of Norfolk facilities remain closed to the public until further notice. Facilities that have reopened include Nauticus and the Virginia Zoo. Slover, Jordan-Newby, and Mary Pretlow anchor libraries are open for limited grab and go service. The Berkley, Huntersville, Lamberts Point, Norview, and East Ocean View recreation centers are now open; please visit their website for information on facility hours and requirements. City leaders will continue to actively monitor COVID-19 and assess city operations based on developments.

To view the latest COVID-19 update, please visit this link.

Norfolk Alert is a resource that can be used to keep updated on COVID-19 developments. The website can be used to sign up for City updates.  Also, the MyNorfolk app can be downloaded to individual’s phones from their App. Store

NRHA COVID-19 Resident Hotline: 757-314-4200, leave a message on the hotline and a staff member will return your call within 24 business hours.

NRHA Resident FAQ & NRHA COVID-19 Webpage

Food Resources and Distribution

Children

Norfolk Public Schools is providing Grab-n-Go meals on Mondays, Wednesdays, and Fridays 11 a.m. - 1 p.m. all summer long. Meals cover breakfast and lunch for the entire week. 

NPS Grab-N-Go meal sites 11 a.m. -1 p.m. Mondays, Wednesdays, Fridays)

  • Azalea Gardens Middle (7721 Azalea Garden Road, 23518)
  • Booker T. Washington High (1111 Park Avenue, 23504)
  • Camp Allen Elementary (501 C Street, 23505)
  • Coleman Place Elementary (2445 Palmyra Street, 23513)
  • Crossroads School (8021 Old Ocean View Road, 23518)
  • James Monroe Elementary (520 W. 29th Street, 23508)
  • Lake Taylor School (1380 Kempsville Road, 23502)
  • Little Creek Primary (7901 Nancy Drive, 23518)
  • Norview Elementary (6401 Chesapeake Boulevard, 23513)
  • Oceanair Elementary (600 Dudley Avenue, 23503)
  • Ocean View Elementary (350 W. Government Avenue, 23503)
  • P. B. Young (543 E. Olney Road, 23510)
  • Southside STEM Academy at Campostella (1106 Campostella Road, 23523)
  • St. Helena Elementary (903 S. Main Street, 23523)
  • Suburban Park Elementary (310 Thole Street, 23505)
  • Tanners Creek Elementary (1335 Longdale Drive, 23513)
  • Tidewater Park Elementary (1045 E. Brambleton Avenue, 23504)

Bus Delivery food sites (M,W,F)

  • Titustown Recreation Center (7545 Diven St 23505) from 11:00 am – 11:30 am
  • Huntersville Community Center (830 Goff St, 23504) from 12:00 pm – 12:30 pm
  • Grandy Village Recreation Center (3017 Kimball Terrace, 23504) from 1:00 pm – 1:30 pm

Norfolk Public Libraries has also teamed up with NPS to host additional Grab and Go locations for youth ages 18 and under. 

 Norfolk Libraries Grab & Go Meal Locations (T,W,TH,F):

  1. Jordan-Newby Anchor Branch
  2. Pretlow Anchor Branch 
  3. Slover Library

 How it works:

  • The program begins onJuly 14 and ends on August 28, 2020.
  • Meals will be served from 11 am- 1 pm on Tuesday, Wednesday, Thursday & Friday.
  • The meals are a Grab & Go. Youth will pick up the bagged lunch & leave the building.
  • Each library location has designated areas for the grab & go bags pickup & staff will direct patrons to these areas.

The national nonprofit No Kid Hungry texting hotline: Free meals for your kids, text Food or Comida to 877-877 to receive emergency food distribution sites in your neighborhoods.  

Adults and Families

  • Meals on Wheels Program (Seniors) Call 461-9481 and speak with a resource specialist to get enrolled in the program.
  • St. Mary’s Soup Kitchen – Carry out: 12:15-1:30, Monday, Wednesday, Thursday and Friday 
  • St. Mary’s Healthy Food Pantry Program: Monday, Wednesday, and Thursday 9:30am - 12pm
  • The Y on Granby (Foodbank)
    • Tuesdays 5:30-7:30pm
    • Fridays 9:00am-11:00am
      2901 Granby Street, Norfolk, VA 23504
  • Foodbank’s Mobile Pantry Program: Mon-Thur 9:00–12:00 pm and 5:00-7:00 pm.
  • Hunton YMCA: Grab and Go Meals served Monday through Thursday 9 AM to 12 PM
  • Norfolk Grocery Runs will coordinate and deliver groceries to the elderly and those with underlying health condition such as diabetes, asthma and lung, heart and liver disease.  Individuals looking for help can call 757-598-1480, CoronaAid757@gmail.com  or visit bitly.com/coronoaaid757 to fill out a form. Transactions will be digital (Venmo, PayPal, CashApp paid directly to the errand runner for reimbursement), and the delivery drop-offs will be at the door with no physical interaction.
  • A grassroots effort called #LoveYourNeighbor514 is also serving the elderly, autoimmune, homebound, and shut ins in our communities around Norfolk and are partnered with the Next Door app’s Shopping for Neighbors program. Contact 757-447-2755. More details here.

Grocery Store Hours

  • Walmart: Walmart Neighborhood Market is open 7 a.m. to 8:30 p.m. daily.
  • Dollar General: All Dollar General locations will close one hour early at 9 p.m.
  • Harris Teeter: 6 a.m. to 11 p.m. Senior hours are 6 a.m. - 8 a.m.
  • Food Lion: 6 a.m. to 10 p.m.
  • Costco: 10 a.m. to 8:30 p.m. Senior hours 8-9 a.m. Tuesdays and Thursdays.
  • Sam’s Club: Special shopping hours are every Tuesday and Thursday from 7 a.m. until 9 a.m. and include pharmacies and eye centers.
  • Fresh Market: 8 a.m. to 9 p.m.
  • Kroger: Many Kroger locations are open from 7 a.m. to 10 p.m.

Women, Infants, and Children (WIC) Program

For the latest updates on WIC, how to get in contact with staff or register for the program, tips for picky eaters and more, view the WIC Summer Newsletter

Health Resources

  • Norfolk Public Health Call Center 757-683-2745 M-Sat 8am-6pm & Sunday 11am-4pm.
  • To access COVID Check, VDH’s new telehealth screening tool to help you determine next steps for your situation, click here.
  • VDH 24/7 Hotline: 1-877-ASK-VDH3 (1-877-275-9343)
  • To view the latest COVID-19 update, please visit this link
  • Environmental Health number is 757-683-2745, M-F 8:15-5pm. For calls about restaurant patron overage

Virginia Insurance Company Updates

  • Members who need screening and testing to see if they are infected with the COVID-19 corona virus won’t be asked for the usual co-pay or other cost-sharing.
  • Cost-sharing fees are waived for tele-medicine visits for any reason for the next 90 days, to help patients avoid contact with potentially infected people.
  • Virginia Beach based Optima Health Plan, is waiving COVID-19 testing for employer-run plans it administers, unless the employer opts out.
  • Cigna and United Health Group say they are supporting employer plans that decide to waive cost-sharing requirements.
  • Health insurers also are suspending any prior authorization requirements they may have for patients seeking COVID-19 testing and have waived limits on early refills of maintenance medications.
  • Anthem is waiving fees for COVID-19 diagnosis and other tele-medicine services for its individual, Medicaid and fully insured employer plans.

Healthcare Benefits

Emotional Support Helplines

Summer Programs for Youth

In-Person Programs

  • William A. Hunton YMCA- LEAP Enrichment Program
    • June 29th - August 28th, 8:00 a.m. - 2:30 p.m.
    • Ages 5-11
    • $100 registration (lunch and snack provided)
    • Contact: Brenda Gibbs 757-748-3795
  • Norfolk Recreation Centers (Berkley, Huntersville, Lamberts Point, Norview, East Ocean View)
    • Dance, music, arts, fitness
    • Monday - Friday
    • Ages 6-12: 8:00 a.m. - 5:30 p.m.
    • Ages 13-17: 4:00 p.m. - 7:00 p.m.

Virtual Programs

In-Person & Virtual Programs

  • Teens With a Purpose
    • July 6th - August 28th, 8:30 a.m. - 4:30 p.m.
    • 4 days of live engagement and Friday virtual activities
    • Free, registration required
    • Lunch and snack included
    • Music production, poetry, Afro Beats Dance, visual arts, swimming, video production, robotics
    • Contact: 757-747-2679
  • Crestar Health, LLC
    • July 6th-July 30th
    • In-person: 9:00 a.m. - 12:00 p.m.
      • Sports, chalk art
      • Lunch and snack provided
    • Virtual: 1:00 p.m. - 3:00 p.m.
      • STEM, business, academics
    • Contact: 757-625-0003

Educational Resources

Norfolk Public Schools

  • The Official NPS newsletter for COVID19 can be found here.
  • The NPS COVID19 FAQ can be found here.

WHRO: Free Online Learning

Free online learning by WHRO for PK to 12th grade: link.

Virtual Field Trips

This link has over 30 virtual field trips with activities and information for each.

Additional Education Resources link


Economic Mobility Resources

  • Hampton Roads Workforce Council. Assistance with finding jobs and helping those who are unemployed or furloughed. Norfolk office: 757-461-7537.
  • Watch this video for instructions on how to apply for unemployment benefits:
  • To turn in required documentation for Department of Human Services programs (SNAP, TANF, Energy Assistance, Senior Real Estate Tax Relief, Emergency Water Assistance, General Relief Burial, Unattached Child and Child Care) -  Mail or drop off documents (9 a.m. – 4 p.m.): Norfolk Department of Human Services, Workforce Development Center, 201 E. Little Creek Road, Norfolk VA 23505
  • For information about banking and direct deposit, visit this GoBankingRates article.

COVID-19 Economic Impact Payments

The payments, also referred to by some as stimulus payments, are automatic for most taxpayers. No further action is needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.

Important: Non-Filers: Enter Payment Info Here

Eligibility: U.S. residents will receive the Economic Impact Payment of $1,200 for individual or head of household filers, and $2,400 for married filing jointly if they are not a dependent of another taxpayer and have a work eligible Social Security number with adjusted gross income up to:

  • $75,000 for individuals
  • $112,500 for head of household filers and
  • $150,000 for married couples filing joint returns

Taxpayers will receive a reduced payment if their AGI is between:

  • $75,000 and $99,000 if their filing status was single or married filing separately
  • $112,500 and $136,500 for head of household
  • $150,000 and $198,000 if their filing status was married filing jointly

SSI Recipients

  • Supplemental Security Income (SSI) recipients will receive automatic Economic Impact Payments directly from the Treasury Department.  
  • Treasury anticipates these automatic payments no later than early May.
  • SSI recipients who have qualifying children under age 17, however, should not wait for their automatic $1,200 individual payment.  

For more information, click here

SNAP Emergency Benefits

The Families First Corona virus Response Act of 2020 provides for the issuance of emergency benefits to current SNAP households based on a public health emergency declaration by the Secretary of Health and Human Services.

This provision applies ONLY to households CURRENTLY ENROLLED IN SNAP. The usual standards to evaluate eligibility remain in effect for those seeking to apply.

Under the Families First Act, the Virginia Department of Social Services will issue emergency benefits to most households currently receiving SNAP benefits. The emergency benefits will be provided for March and April 2020 and will increase the household’s current monthly allotment to the maximum monthly allotment for a household of that size. Current SNAP households that already receive the maximum monthly allotment for their household size are not eligible for emergency benefits.

Eligible recipients will receive a notice from the Virginia Department of Social Services.

Benefit Allotment by Household size

  • 1 Person=194    
  • 2 Persons=355
  • 3 Person=509
  • 4 Persons=646
  • 5 Persons=768  
  • 6 Persons=921
  • 7 Persons=1018
  • 8 Persons=1164
  • 9 Persons=1310
  • 10 Persons=1456

Housing

  • NRHA - No late fees for March-July; Pausing eviction proceedings. NRHA Rent Updates.
  • Regional Housing Crisis Hotline: 757-587-4202.
  • For Hampton Roads residents in need of shelter, case management and related services, and connections to community resources: 757-587-4202, Monday through Friday, from 8 a.m. to 7 p.m.

Access to Household Resources

Catholic Charities:

Has accessibility and availability of baby care items:  Office hours: Mondays & Fridays from 10:00 am to 12:00 pm

  • Clients can pick up diapers sizes newborn to pull-ups.
  • They don’t have to be current clients and there are no requirements
  • If a client’s Urban Baby worker is able to bring them to the office during that time, they will be able to pick up a pack of diapers for each child while supplies last.
  • Case workers are not being permitted to come pick up diapers on behalf of their clients because our supplies are very limited
  • Individuals are being served on a first come, first serve basis.
  • If the client has another immediate baby need, our employee who is opening the office can try to find the resources in the CARES center to meet that client’s need on a case by case basis while supplies last as well.

Emanuel Presbyterian Church

Diaper Bank: Tuesday 4-6 p.m. and Saturday 12-2 p.m. at Emanuel Presbyterian Church 4700 Colley Avenue

Utilities

  • The Virginia State Corporation Committee has directed all electric, natural gas and water companies in Virginia to suspend service disconnections through August 31st. This includes Dominion Energy, Virginia Natural Gas, and Hampton Roads Sanitation District (HRSD) whose bills are handled through the Hampton Roads Utility Billing Service (HRUBS).
  • Dominion Energy will reconnect any residents whose services were disconnected and halted shutoffs. If you are having trouble paying your bill, call 866-366-4357 or visit your online account to access repayment options and assistance. 
  • Virginia Natural Gas has halted shutoffs during this time. Call 866-229-3578 to discuss options if you are having difficulty paying your bill. 
  • City of Norfolk has halted all water shut offs during this time. If you are having trouble paying your bills, call customer service at 757-664-6700 to discuss your options. 
  • Call 2-1-1 for information on energy assistance. 

Cox is offering the following through July 15:

  • Free Connect2Compete service, Cox’s low-cost internet product for families with school-aged children who are enrolled in low-income assistance programs. Customers must sign up before May 15 to qualify. All new customers that have enrolled since March 13 will receive free service through July 15. 
  • Upgraded speeds of 50 Mbps download for residential customers in the company’s Starter, StraightUp Internet and Connect2Compete packages.
  • For those tiers, free Cox Complete Care phone and remote desktop support for residential customers providing assistance for loading new applications they may need to use during this time like online classroom support applications and web conferencing services.  

Other Important information or Resources

  • United Way of South Hampton Roads Relief Fund: Coronavirus Response HotlineA hotline to allow anyone to enter into our coordinated network of resources (via the Unite Us platform) so that we can connect individuals to more easily access resources including housing, utility assistance, food, and mental health counseling. The number is (757) 858-7777
  • HOPES  757-446-0366 if you have any COVID-19 questions or concerns. 
  • CoronaAid 757 (assistance with groceries, medical supplies, and physical/mental health check-ins): call (757) 598-1480.
  • American Red Cross website for information on disaster preparedness during COVID-19.

Internet Connectivity

Charter Communications will offer free Spectrum broadband and WIFI access for 60 days to households with K-12 and/or college students who do not already have Spectrum broadband subscription at any service level up to 100 Mbs. To enroll call 1-844-488-8395. Installation fees will be waived.

Seniors

Meals on Wheels Program (Seniors) Call 461-9481 and speak with a resource specialist to get enrolled in the program.

The Seniors Aging Gracefully and Southside Gems participants collaborating to give back to the community complimentary “We Care” packages! If you know of an elderly or disabled person that may need a package or for more info, send an email to: seniorsaginggracefully@gmail.com

Medicare expands tele-medicine for Seniors

  • Hospitals and clinicians will be able to offer tele-health, doctors, nurse practitioners, clinical psychologists, nutrition professionals, and licensed social workers
  • Patients and clinicians will need a two-way visual and voice connection that allows real-time interaction.  Laptops, tablets and smartphones should work.
  • Standard Medicare co-pays and deductibles still apply to telemedicine visits

Grocery Stores with Specific Times for Seniors:

  • Dollar General: Senior hours are 8 a.m. to 9 a.m. each day.
  • Harris Teeter: Monday and Thursday 6 a.m. to 8 a.m. for seniors.
  • Costco: Senior hours 8-9 a.m. Tuesdays and Thursdays.
  • Fresh Market: Store hours: 8 a.m. to 9 a.m. Monday through Friday for seniors and at-risk individuals who might have an underlying medical condition.
  • Food Lion: Monday and Wednesday 7 a.m. - 8 a.m. for seniors and at-risk individuals who might have an underlying medical condition only. 

Department of Justice warns of Coronavirus scams targeting older adults

They’re offering up seven different types of scams including:

  • Fake treatments for COVID-19, the illness caused by the coronavirus
  • swindling people out of money for household essentials or face masks through the use of fake online stores
  • Calling and demanding money for treating friends and family for the virus
  • Calling or emailing to solicit donations as part of fraudulent relief charities
  • Sending phishing emails to download malware or acquire a person’s financial information
  • Convincing people to download smartphone apps that download malware to steal personal information
  • Offering investment advice and so-called research on the impacts COVID-19 will have on the economy and the stock market.

Legal and Other

DMV

  • Certain DMV offices have reopened for specific services by appointment only as part of the reopening plan. Visit the DMV websitefor more information. 
    • The validity of every driver, vehicle, special identification, and driver credential due to expire on or before July 31, 2020, is extended for up to an additional 90 days not to exceed October 31, 2020.
    • Vehicle registrations expiring March-July are extended for up to 180 days, not to exceed October 31, 2020.
    • All renewal fees (driver’s license, identification card and vehicle registration) will remain the same and no late fees will be assessed for customers who renew during the extension period.  

Social Security Administration

Social Security remains committed to providing uninterrupted benefits and vital services the public relies on, especially during the current coronavirus pandemic.

Offices are not providing services for walk-in visitors, but you may be able to schedule an appointment for limited, critical issues if it cannot be resolved by phone or online. 

Please call 1-866-858-6089 or utilize SSA’s online services to:

  • Apply for Retirement, Disability, and Medicare benefits,
  • Check the status of an application or appeal,
  • Request a replacement Social Security card (in most areas), 
  • Print a benefit verification letter, and 
  • Much more.

Other Legal Resources

Volunteer Opportunities

Additional Resources

Infographics - World Health Organization

General Information about COVID-19

National Resources

Hampton Roads Resources

City Specific Resources & Information

Child Care Provider Guidance

Meal & Bathroom Locations for Persons Experiencing Homelessness (March 20, 2020)

Information could change rapidly so keep up to date by contacting locations for updated information. Please contact Norfolk Community Services Board 757-756-5600 and select 4 to reach the homeless outreach office.

  • Ohef Sholom, Park Place Methodist, and First Baptist Lamberts Point are closed.
  • Freemason St Baptist – 400 E Freemason St --will be giving out breakfast boxes on Fridays at 8:30 am  --having a community meal (mid-day) on the 4th Saturday
  • First Lutheran-1301 Colley Ave. -- is open for Wednesday lunch, 12-1 pm. Bag lunches. \
  • Basilica of St. Mary – 317 Chapel St --continuing regular soup kitchen schedule, with "to-go" lunches. Mon, Wed, Thurs, Friday 12-1 pm
  • Salvation Army – 203 W. 19th St.—They are now in Shelter In Place, no new shelter guest will be admitted. Day services will be limited to 10 persons at a time, and for food and bathroom. Guests will not be allowed to linger in the building after getting what they need. --Dinner Monday through Saturday 4:45-5:15 pm  --Breakfast Monday through Friday 8-8:30 am and Sunday 9-9:30 pm
  • Christ and St Lukes Episcopal-560 W. Olney Rd.  --Thursday bag lunch 11:30-12:30 pm
  • First Presbyterian – 820 Colonial Ave. -continuing lunch on Sat 12-1 pm; handing out styrofoam packages with food
  • Sacred Heart 520 Graydon Ave --continuing lunches on Sundays at 1:30-2:30 pm
  • The Wall - On Salter St., 1 block east of Monticello, between VA Bch Blvd and Princess Anne -Tues, Thurs, Sat breakfast at wall 7 am to 7:40 am—giving out lunch bags, water
  • Union Mission – 5100 E. Virginia Beach Blvd. Maintaining normal mealtimes and operations.  -Meals-Monday through Friday 12-1 pm and Everyday 4:30 pm
  • St. Columba -2114 Lafayette Blvd -Day center is closed for normal operation; bathroom visits will be allowed as requested. Meals will be available when requested (knock on door) 9 am to 2 pm Monday -Thursday
  • New Life Church – 1420 Colonial Ave -Bathroom available, from 9 am to 2 pm, Tuesday through Friday -Beginning Tuesday, March 25, will serve dinner at 5pm
  • GAM – 1301 Colonial Ave -Bathroom available on Mondays only, from 12 pm to 4 pm
  • New Hope COGIC – 3241 Brest Ave. Monday, Wednesday and Friday, 11-3 open for meals and showers
  • First Baptist - 418  Bute St “To go” lunch on Sat, 12-1:30 p.m. 
  • Miles UMC-Ocean View “To go” breakfast Wed morning from 7 a.m. – 8 a.m. Miscellaneous


If your organization would like to make changes or add a resource, contact Zubin Adrianvala at Zubin.Adrianvala@Norfolk.gov.