St. Paul's COVID-19 Resource Guide
Important COVID-19 Community Messages
Please click on the links provided for information on resources available to your family during this time.
- NRHA COVID-19 Resident Hotline: 757-314-4200, leave a message on the hotline and a staff member will return your call within 24 business hours.
Several City facilities have reopened to the public. Norfolk City Hall is open by appointment only, to make an appointment contact the appropriate city department in advance. Jordan-Newby, Mary Pretlow, Barron F. Black, Park Place, and Van Wyck libraries are open for limited grab and go service. Wednesdays 10 a.m. to 11 a.m. at Mary Pretlow and Jordan-Newby are open for seniors only. Please visit the Norfolk Public Library website for more information. The Berkley, Huntersville, Lamberts Point, Norview, East Ocean View recreation centers, Norfolk Fitness and Wellness Center, Southside Aquatics Center, and Huntersville and Northside Pools are now open; please visit the city’s RPOS website for information on facility hours and requirements. Norfolk Zoo and Nauticus are also open. Free WiFi is available outside of city buildings and in parking lots. City leaders will continue to actively monitor COVID-19 and assess city operations based on developments.
To view the latest COVID-19 update, please visit this link.
Norfolk Alert is a resource that can be used to keep updated on COVID-19 developments. The website can be used to sign up for City updates. Also, the MyNorfolk app can be downloaded to individual’s phones from their App. Store
The Norfolk Department of Health has now expanded COVID-19 vaccination clinics to Phase 2, all Norfolk residents ages 16 and older. If you would like to receive the vaccine, please register at vaccinate.virginia.gov or call 1-877-VAX-IN-VA (877-829-4682). Check your email daily if you preregistered using an email address, all appointment emails will come from email@example.com. If you preregistered by phone, please be sure to answer your phone calls. You will not be asked to provide your social security number, insurance ID, or pay for the vaccine.
Food Resources and Distribution
St. Paul’s Community Mobile Pantry
The mobile pantry will be at 645 Church Street every 2nd and 4th Friday of the month 9:00 a.m. to 12:00 p.m. Produce, meat, dairy, and pantry items are available.
Young Terrace Food Hub
The Foodbank is operating a food hub at the Young Terrace Community Center (804 Whitaker Lane) every Thursday from 9:30 a.m. to 12:00 p.m. Residents can make an appointment to pickup food and access other resources such as healthcare, complete SNAP applications, childcare information and more. Please use the OrderAhead app to place your grocery order and schedule a pickup time. For more information, please call the Foodbank at 757-627-6599. Visit this link to learn more about ordering ahead.
Neighborhood Distribution Sites
People First Office (447 Walke Street) Hours: Mon.-Fri. 8:30 a.m. to 5 p.m.
1st & 3rd Fridays of each month, 1 p.m. – 4:30 p.m. until all boxes are distributed
TMC Office (893 Bagnall Rd.) Hours: Mon.- Wed. and Fri. 10 a.m. – 3 p.m. or 3-7 p.m. (depending on community events)
1st & 3rd Fridays, during TMC hours. Call the TMC if you are unable to pick up during office hours
TMC Office (823 Smith St.)
Hours: Mon.-Fri. 9 a.m. – 3 p.m. Sat. 10 a.m. – 3 p.m.
1st & 3rd Fridays, 9 a.m. – 3 p.m.
Excess boxes, if any, are available during TMC office hours
Family Investment Center (1706 Greenleaf Dr.)
Door-to-door distribution on Fridays. Excess boxes are available Mon.-Fri. 11 a.m. – 2 p.m.
*Tidewater Gardens, Calvert Square, Young Terrace: 5 breakfast and lunch meals are available for youth every week. Sign up at the property management offices for Wednesday deliveries.
Norfolk Public Schools is serving Grab-N-Go meals for children ages 18 and under including cold breakfast, lunch, snack, and hot suppers during virtual learning. Weekend meals are provided on Fridays. Parents may pick up meals for students and should be prepared to provide the student’s lunch ID information and school in which they are enrolled. Breakfast and lunch are provided free of charge at school for in-person learning days and Grab-N-Go meals are available at the sites below for pickup at the end of the instructional day.
*Grab-N-Go meals are not served on Wednesdays.
NPS Grab-N-Go Meal Sites
- Azalea Gardens Middle (7721 Azalea Garden Road, 23518) Elementary (1434 Bay View Blvd, 23503) 3:15 – 4:45 PM
- Booker T. Washington High (1111 Park Avenue, 23504) 2:30 – 4 PM
- Camp Allen Elementary (501 C Street, 23505) 3:45 – 5:15 PM
- Coleman Place Elementary (2445 Palmyra Street, 23513) 3:45 – 5:15 PM
- Granby High (7101 Granby Street, 23505) 2:30 – 4 PM
- Ingleside Elementary (976 Ingleside Road, 23502) 3:45 – 5:15 PM
- Lake Taylor School (1380 Kempsville Road, 23502) 2:30 – 4 PM
- Larchmont Elementary (1145 Bolling Ave, 23508) 3:45 – 5:15 PM
- Northside Middle (8720 Granby Street, 23503) 3:15 – 4:45 PM
- Norview High (6501 Chesapeake Boulevard, 23513) 2:30 – 4 PM
- Ocean View Elementary (350 W Government Ave, 23503) 4:30 – 6 PM
- Oceanair Elementary (600 Dudley Avenue, 23503) 3:45 – 5:15 PM
- P.B. Young Sr. Elementary (543 E. Olney Road, 23510) 4:30 – 6 PM
- Sewells Point Elementary (7928 Hampton Blvd, 23505) 3:45 – 5:15 PM
- Sherwood Forest Elementary (3035 Sherwood Forest, 23513) 4:30 – 6 PM
- Southside STEM Academy at Campostella (1106 Campostella Road, 23523) 3:15 – 4:45 PM
- Tanners Creek (1335 Londale Dr, 23513) 3:45 – 5:15 PM
- Tarrallton Elementary (2080 Tarrollton Drive, 23518) 3:45 – 5:15 PM
For more information and updates, please visit Norfolk Public School’s Nutrition website.
The national nonprofit No Kid Hungry texting hotline: Free meals for your kids, text Food or Comida to 877-877 to receive emergency food distribution sites in your neighborhoods.
- Meals on Wheels Program (Seniors) Call 461-9481 and speak with a resource specialist to get enrolled in the program.
- St. Mary’s Soup Kitchen – Carry out: 12:15-1:30, Monday, Wednesday, Thursday and Friday
- St. Mary’s Healthy Food Pantry Program: Monday, Wednesday, and Thursday 9:30am - 12pm *If you are a Tidewater Gardens resident, contact People First-USI if you need assistance with picking up food from St. Mary’s. 757-390-4365.
- Norfolk Grocery Runs will coordinate and deliver groceries to the elderly and those with underlying health condition such as diabetes, asthma and lung, heart and liver disease. Individuals looking for help can call 757-598-1480, CoronaAid757@gmail.com or visit bitly.com/coronoaaid757 to fill out a form. Transactions will be digital (Venmo, PayPal, CashApp paid directly to the errand runner for reimbursement), and the delivery drop-offs will be at the door with no physical interaction.
- A grassroots effort called #LoveYourNeighbor514 is also serving the elderly, autoimmune, homebound, and shut ins in our communities around Norfolk and are partnered with the Next Door app’s Shopping for Neighbors program. Contact 757-447-2755. More details here.
- Walmart: Walmart Neighborhood Market is open 6 a.m. to 11 p.m. daily. Senior hours are 6-7 a.m.
- Dollar General: Dollar General locations are open 8 a.m. to 10 p.m.
- Harris Teeter: 6 a.m. to 11 p.m. Senior hours are 6-8 a.m.
- Food Lion: 6 a.m. to 10 p.m. Senior hours are 7-8 a.m.
- Costco: 10 a.m. to 8:30 p.m. Senior hours 9-10 a.m. Monday-Friday.
- Fresh Market: 8 a.m. to 9 p.m. Senior hours 8-9 a.m.
Women, Infants, and Children (WIC) Program
For the latest updates on WIC, how to get in contact with staff or register for the program, text “WIC” to 757-828-6672, call 757-683-2593 or visit the website.
- Norfolk Public Health Call Center 757-683-2745 M-Sat 8am-6pm & Sunday 11am-4pm.
- To access COVID Check, VDH’s new telehealth screening tool to help you determine next steps for your situation, click here.
- VDH 24/7 Hotline: 1-877-ASK-VDH3 (1-877-275-9343)
- To view the latest COVID-19 update, please visit this link.
- Environmental Health number is 757-683-2745, M-F 8:15-5pm. For calls about restaurant patron overage
- Disaster Distress Hotline: 1-800-985-5990 Hours: 24/7
- SAMHSA National Distress Helpline: 1-800-985-5990
- National Suicide Prevention Hotline: 1-800-273-8255 Hours: 24/7
- Norfolk Community Services Board Warm Line: 757-664-6683 Hours: 8 a.m.-9 p.m.
- American Red Cross: Psychological First Aid: Supporting Yourself and Others During COVID-19
- Visit this link for help for help accessing free and low-cost therapy and mental health care at home.
Norfolk Public Schools is implementing a phased return to in-person learning plan. To stay updated, and for more information visit the NPS In-Person Learning Website. If you have any questions, please contact your child’s school. The phased return to in-person learning schedule and hybrid/concurrent learning model is below.
- March 1: All teachers and staff return to work locations.
- March 15: Students with Disabilities - Self Contained, English Learners (All Levels 1, 2 and Some 3) and PreK – 5 students begin hybrid model. Grades 6 - 12 remain fully online with the current schedule, except for those students previously listed.
- April 12: All middle school students begin hybrid schedule. Grades 9 – 12 remain fully online, except for students in March 15th phase.
- April 26: All high school students begin hybrid schedule.
Free online learning by WHRO for PK to 12th grade: link.
This link has over 30 virtual field trips with activities and information for each.
- Hampton Roads Workforce Council. Assistance with finding jobs and helping those who are unemployed or furloughed. Norfolk office: 757-461-7537.
- Watch this video for instructions on how to apply for unemployment benefits:
- To turn in required documentation for Department of Human Services programs (SNAP, TANF, Energy Assistance, Senior Real Estate Tax Relief, Emergency Water Assistance, General Relief Burial, Unattached Child and Child Care) - Mail or drop off documents (9 a.m. – 4 p.m.): Norfolk Department of Human Services, Workforce Development Center, 201 E. Little Creek Road, Norfolk VA 23505
- NRHA - Pausing eviction proceedings indefinitely and not charging late fees. Rent is still due and payable, if you have experienced a change in income or are having difficulty paying rent please contact your property manage to discuss your options. NRHA Rent Updates.
- For Hampton Roads residents in need of shelter, case management and related services, and connections to community resources: 757-587-4202, Monday through Friday, from 8 a.m. to 7 p.m.
Rental Assistance Programs
The organizations listed below have programs available to help with rental assistance if you are having trouble paying rent due to loss of income from COVID-19.
Housing Crisis Hotline: (757) 587-4202 for information about rent and utility assistance that might be available due to loss of income from COVID-19. Resources 757 Website
STOP, Inc. conducts pre-screening calls Monday – Friday 9:00 a.m. to 12:00 p.m. Once the pre-screening is reviewed a staff member will contact the client to complete enrollment. To complete enrollment, clients will have to provide the following documentation:
- Proof of ALL Income for all adults- If you have been temporarily laid off, reduction of hours, or terminated due to COVID-19, please provide supporting documentation (i.e., doctors note, a letter from employer, test results).
- Supporting documentation- Copy of most recent correspondence for assistance request (i.e., rental statement, utility bill, hotel ledger, etc.)
- Valid ID for all adults in Households.
- Social Security Cards (or proof of SSN’s) for ALL persons in households to include children.
- Any other applicable document requested by the representative and related to your request. This includes the proof of the unemployment claim (screenshot info with name & claim number).
- Statement of sustainability. What are your plans moving forward? How will you sustain if you are approved for assistance? Please send this statement via email.
Danique Woodhouse is the contact person, she can be reached at firstname.lastname@example.org or by phone 757-793-5865.
A statewide moratorium on water and electricity utility disconnections is in place indefinitely. The state also allocated Coronavirus Relief Funds (CRF) for utility bill assistance. If you are having difficulty paying utility bills, contact your service provider for assistance options.
- Dominion Energy will reconnect any residents whose services were disconnected. Halting shut offs. If you are having trouble paying your bill, call 866-366-4357 or visit your online account to access repayment options and assistance.
- Energy Share Program *If you are a Tidewater Gardens resident, contact People First-USI for assistance applying for Energy Share resources 757-390-4365.
- Virginia Natural Gas has halted shutoffs during this time. Call 866-229-3578 to discuss options if you are having difficulty paying your bill.
- City of Norfolk has halted all water shut offs during this time. If you are having trouble paying your bills, call customer service at 757-664-6700 to discuss your options or visit the Norfolk Utilities website.
- Call 2-1-1 or visit 211virginia.org for information on energy assistance.
- United Way of South Hampton Roads Relief Fund: Coronavirus Response HotlineA hotline to allow anyone to enter into our coordinated network of resources (via the Unite Us platform) so that we can connect individuals to more easily access resources including housing, utility assistance, food, and mental health counseling. The number is (757) 858-7777
- HOPES 757-446-0366 if you have any COVID-19 questions or concerns.
- CoronaAid 757 (assistance with groceries, medical supplies, and physical/mental health check-ins): call (757) 598-1480.
- American Red Cross website for information on disaster preparedness during COVID-19.
Meals on Wheels Program (Seniors) Call 461-9481 and speak with a resource specialist to get enrolled in the program.
The Seniors Aging Gracefully and Southside Gems participants collaborating to give back to the community complimentary “We Care” packages! If you know of an elderly or disabled person that may need a package or for more info, send an email to: email@example.com
They’re offering up seven different types of scams including:
- Fake treatments for COVID-19, the illness caused by the coronavirus
- swindling people out of money for household essentials or face masks through the use of fake online stores
- Calling and demanding money for treating friends and family for the virus
- Calling or emailing to solicit donations as part of fraudulent relief charities
- Sending phishing emails to download malware or acquire a person’s financial information
- Convincing people to download smartphone apps that download malware to steal personal information
- Offering investment advice and so-called research on the impacts COVID-19 will have on the economy and the stock market.
Most DMV offices have reopened for specific services by appointment only as part of the reopening plan. Renewals and other regular services can be completed online at dmvnow.com or by mail. Visit the DMV website for more information.
Social Security Administration
Social Security remains committed to providing uninterrupted benefits and vital services the public relies on, especially during the current coronavirus pandemic.
Offices are not providing services for walk-in visitors, but you may be able to schedule an appointment for limited, critical issues if it cannot be resolved by phone or online.
Please call 1-866-858-6089 or utilize SSA’s online services to:
- Apply for Retirement, Disability, and Medicare benefits,
- Check the status of an application or appeal,
- Request a replacement Social Security card (in most areas),
- Print a benefit verification letter, and
- Much more.
- Managing Healthcare Workers’ Stress Associated with the COVID-19 Virus Outbreak
- For Providers and Community Leaders: Helping People Manage Stress with the COVID-19 Virus Outbreak
- Managing Stress Associated with the COVID-19 Virus Outbreak
- GHR Connects– Statewide COVID-19 data and local food distribution sites
- Resources757.org – A directory of resources for residents of Greater Hampton Roads and COVID-19 Assistance
- WHRO has a compiled a list of FREE meal pick-up locations across Hampton Roads
- Southside Health Departments Regional Coronavirus Customer Call Center: 757-683-2745
- Eastern Virginia Medical School– COVID-19 Advisories
- Hampton VA Medical Center or call Veterans Crisis Line: 1-800-273-8255, press 1
- The UP Center– COVID-19 Preparations & Resources
- United Way of South Hampton Roads: Need assistance, Volunteer info, Make a donation, Helpful Resources
- My Active Child: Virtual and online events for families and children