E-Scooters & E-Bikes

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Electric Bike Share Program Launching June 7

There is no better time than Bike Month to announce…e-bikes are coming! The City of Norfolk is excited to announce a new electric bike share program with Lime that will provide up to 500 e-bikes as part of a new five-year contract.

Lime provides bike service and scooter service in the same app, so anyone who wants to rent a bike can find one in the same place as the scooters. The bikes require riders to lock and unlock before starting and ending their trip. 

Beginning the first week of June, Lime will slowly deploy e-bikes in the City and increase supply based on ridership trends and community demand. As with scooters, riders must be 18 of age to use an e-bike.

How Do I Find a Scooter or Bike Near Me?

To find a Lime near you, simply open the Lime app. You’ll automatically be taken to the map screen, showing all available Lime vehicles in your area. If you don’t see any vehicle icons displayed on the map, zoom out to search a wider area.

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How Do I Unlock a Lime to Ride?

To unlock a Lime vehicle, simply open the Lime app and tap on the "Scan" button at the bottom of the screen. From here, either scan the QR code using your phone’s camera or manually enter the 6-digit vehicle code located beneath the QR code.

Do I Have to Wear a Helmet?

The City of Norfolk recommends you wear a helmet at all times when riding Lime.

Where Can I Ride Lime?

Electric scooters and bikes share the same rights of the road as an adult cyclist.  Riders must obey all traffic signals, including riding in the same direction as traffic.  

Motorized scooters and bikes are not allowed to be ridden on any sidewalk in any part of the city (unless required for mobility assistance). 

Be extremely careful near light rail tracks and heavy rail crossings and cross them in a perpendicular fashion similar to what a cyclists would do.  Always be on the lookout for road hazards and keep a safe distance from parked or moving vehicles on city streets.

How Much Does a Lime Vehicle Cost to Rent?

Lime scooter pricing is $3.50 per ride for the first 7 minutes then 0.32 per minute after.

Lime e-bike pricing is $1.00 to unlock, then 0.32 cents a minute after.  

Does Each Vehicle Have a Docking Area or Dedicated Place to Park?

These programs are considered dockless and vehicles will be left in convenient locations for daily use.

Riders will be responsible for parking them in designated parking spaces (parking corrals) or properly along the curbs and edges sidewalks without interfering with pedestrian or handicap access. E-bikes can also be locked at public bike racks.  

No scooters are to be parked in city streets.

Major issues can be reported to Lime using the Customer Support Form, at 1-888 -546-3345 or emailed to support@li.me. We appreciate your patience and understanding as both riders and deployment teams learn and optimize the best places to park e-scooters.

Where Do I Leave My Scooter Once I Have Ended My Ride?

You can leave your Lime in designated parking spaces (parking corrals), near any public bike rack around the city or curbside. Do not block sidewalks or pedestrian curb ramps. Check out this video for a step by step tutorial. https://youtu.be/Qb2s8A1KnRQ

How Do I Use Lime If I Do Not Have a Smartphone and/or Credit Card?

Lime has PayNearMe and a text-to-unlock feature. If eligible, you can join Lime Access to receive discounted pricing ($0.50 to unlock, $0.07 per minute) Visit https://www.li.me/community-impact to sign up and learn more information about Lime’s Access Program.

Data Resources

View the Scooters & Bikes dataset in the Norfolk Open Data portal.

E-Scooter Survey Results

Download results (PDF) from the February 2020 e-scooter survey. 

For additional information on the e-scooter survey, please visit Let's Talk Norfolk.