In efforts to provide continued service to NERS members (both active and inactive) and the public while City offices are closed, please direct your concerns or questions to our central email address, email@example.com. Please allow up to 48 hours for a response as we are working offsite but continually strive to provide you excellent customer service. During these uncertain times we understand there may be questions regarding NERS benefit allowance payments. Please know that any benefit allowance payments that are due will be processed as normal. If you are due a NERS monthly payment, you should anticipate it to be paid on the last business day of the month as you are accustomed to. Thank you for your patience during this time.
NOTE: Retirees may notice a reduction in Virginia Income Tax Withholding . This is the result of an update to the standard deduction by the General Assembly. The new standard deduction is $4,500 for single individuals and $9,000 for married persons. This tax change may be reflected in your retirement allowance beginning in November 2019.
The bureau maintains information necessary to administer benefit payments to members, performs accounting and payroll tasks according to federal and state regulations pertaining to qualified pension funds, and provides retirement and death benefits to the system membership in accordance with Chapter 37 of the Norfolk City Code.
View the following for information about the Retirement Bureau’s meetings:
NERS “KNOW 2 ASK” Series
Basic information needed to empower you to ask important retirement-related questions. Knowing who and what to ask is the key.
Pre-Retirement Frequently Asked Questions
- City of Norfolk Employee Retirement Benefit Estimator
- People Soft Self-Service
- Self-Service Forgot My Password Instructions (PDF)
- Self-Service Log in Instructions (PDF)
- Self-Service Open Enrollment Instructions (PDF)
- Self-Service View Paycheck Instructions (PDF)
Forms & Notices
View the different forms and notices.