Emergency Utility (Water) Payment Program

The City of Norfolk’s Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.

Norfolk Department of Human Services will provide a one-time payment to help low-income households prevent the disconnection of water due to non-payment, and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements.

Accepting Applications January 21, 2020

Program Conditions

  • Up to $500 per fiscal year (July 1 to June 30) will be paid in the form of a non-refundable payment to Hampton Roads Utility Billing Service (HRUBS) on your behalf.
  • Households must satisfy outstanding water payment amount above $500 as a condition of eligibility.
  • Payments will not exceed three consecutive months.
  • Program Fact Sheet


To qualify, you must have:

  • Water services in Norfolk.
  • A copy of a utility bill statement showing a shut-off notice or arrears payments notification.
  • All household income must be verified.


Applications may be obtained by the following means:

A full disclosure of your information and including your verification’s will speed up the process.

Household Size (People)Annual Income
1Up to $44,450
2Up to $50,800
3Up to $57,150
4Up to $63,450
5Up to $68,550
6Up to $73,650
7Up to $78,700
8Up to $83,800