Directors Office

The Director's Office provides leadership and direction for the Norfolk Department of Utilities. Headed by Kristen M. Lentz, P.E, Director of Utilities, and Robert Carteris, Assistant Director. The department is comprised of 398 employees in eight divisions who are dedicated to providing top quality drinking water, customer service and wastewater collection to Norfolk residents and businesses.Kristen Lentz, P.E.

As a regional water purveyor, Norfolk Department of Utilities provides treated water to over 1 million customers in Norfolk, Virginia Beach, local military facilities and portions of Chesapeake.

Management Services Division

The Management Services Division works in close coordination with the Director's Office. This division provides departmental administration by managing human resources, public relations, safety programs, organizational development, legislative affairs, administrative services and records management.


The office is located in Downtown Norfolk in the Granby Municipal Building at:
401 Monticello Avenue
Norfolk, VA 23510

To reach the Director's Office, call 757-664-6701.