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Children's Services

Child Protective Services

Reports of abuse and neglect of children under the age of 18 are investigated with the goal of protecting children from physical, mental, and medical neglect, and from sexual abuse and exploitation. Services are also provided to prevent and alleviate family crises. Child Protective Services, a federally mandated program, accepts reports of suspected child abuse and neglect. Child Protective Services are provided 24/7. Allegations of child abuse/neglect must meet four criteria:

  • Involve children under the age of 18
  • Involve children who reside in the city of Norfolk
  • Information reported has to address conditions that allow the agency to accept the allegation as a valid complaint (i.e. physical abuse)
  • The abuse/neglect must involve a caregiver for the child

Reporting Child Abuse or Neglect

CAUTION: DO NOT
use e-mail to report suspected incidents of child abuse or neglect. It causes delays and confidentiality may not be ensured. Please call the Norfolk Child Abuse Hotline at 757-664-6022 or (800) 552-7096 toll-free after 5:00 pm nights, weekends and holidays.

Provide as much of the following information as possible when calling in a report of suspected child abuse or neglect:
  • Name of the child who is the alleged victim
  • Age of the child
  • Home address or address where the child can be reached
  • Parents' names, phone numbers and addresses, if known
  • Type of suspected abuse
  • Alleged perpetrator, if known
  • Specific physical and behavorial indicators of maltreatment
  • Name, phone number and address of the reporter (optional)

While reports may remain anonymous, knowing the name and phone number of the reporter allows Child Protective Servces to obtain additional information, if necessary. The agency staff taking the information for the report will ask for as many details about the maltreatment as the reporter is able to provide.

Contact Us
Norfolk Child Abuse &
Neglect Hotline

Ph: 757-664-6022
24hr Hotline: 1-800-552-7096

Customer Service Feedback
News
General Relief Program Now Available
The Department of Human Services will be accepting applications for the General Relief Program (GR) effective November 1, 2014. GR is an optional local program designed to provide assistance to children who are living with unrelated adults. Read on...
FY15 Human Services Grant Awards
The City of Norfolk's FY15 Operating Budget includes $520,300 for grants to departments and non-profit service organization(s) to increase resources to at-risk populations of children, families, elderly, and disabled citizens. View HSG awards for FY15. FY15 HSG Awards
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