Public Benefits
Cash assistance, SNAP (Supplemental Nutritional Assistance Program), health insurance, and job skills training are but a few of the many programs and services available through the Norfolk Department of Human Services.
Visit Norfolk ACCESS, our eligibility pre-screening tool, to determine if you may qualify.
For additional information about applying for one or more of the programs and services listed below, contact our Call Center at 664-6035 or visit one of our Neighborhood Service Centers.
Click here to view the remarkable story of one family's journey toward financial independence.
Child Care Assistance Program - (757) 664 - 6035
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The Child Care Assistance Program aids eligible families in the arrangement and/or purchase of childcare for their children. This program helps promote: parental choice and consumer education by giving parents information to make informed choices about childcare, activities to enhance health and safety standards established by the state, and activities that increase and enhance childcare and early childhood development.
Additional information is available on the following web sites:
General Information for Public Assistance Programs | (757) 664 - 6035 Call Change Number | (757) 664 - 3300 |
Emergency Assistance Program - (757) 664-6035
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A program that provides a cash payment through the Temporary Assistance for Needy Families (TANF) program to help alleviate emergency situations specifically related to:
This assistance is limited to $500 in a twelve-month period. |
Energy Assistance Program - (757) 664-6035
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This program assists low income households with their heating and cooling needs. Energy Assistance can help repair or replace heating and cooling equipment, pay energy bills and security deposits, and purchase heating fuel.
Additional information is available on the following web site: |
General Relief Program - (757) 664-6035
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General Relief - Unattached Child Maintenance Assistance - A cash payment program to provide for the maintenance needs of the City’s children under age 18 who would be eligible for Temporary Assistance for Needy Families (TANF) except for the relationship requirement.
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Lifeline (Utility Assistance) Program - (757) 664-6035
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The City of Norfolk's Lifeline program helps eligible residents avoid disruption in water service. Low-income families, individuals and
senior citizens who qualify may receive financial assistance to cover certain costs associated with the Hampton Roads Utility Bill (HRUBS). Lifeline also assists with payment of the refuse disposal fee (SPSA). Residents may apply for both forms of assistance with one application.
LIFELINE FACTSHEET AND APPLICATION |
Medicaid and FAMIS Programs - (757) 664-6035
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Medicaid is a program that provides full or limited medical coverage for eligible individuals.
FAMIS - Family Access to Medical Insurance Security - is Virginia's health insurance program for children in working families. Additional information is available on the following web site: General Information for Public Assistance Programs | (757) 664 - 6035 Call Change Number | (757) 664 - 3300 |
Refugee Resettlement Program - (757) 664-6035
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| A program that provides cash and/or medical assistance to eligible refugees for up to 8 months following the date of arrival in the United States. |
SNAP (Supplemental Nutritional Assistance Program) - (757) 664-6035
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SNAP can be used like cash to buy eligible food items from authorized retailers. Authorized retailers will display either the Quest logo or a picture of a Virginia EBT card.
Additional information is available on the following web site: Local Number | (757) 664 - 6025 General Information for Public Assistance Programs | (757) 664 - 6035 Call Change Number | (757) 664 - 3300 |
TANF (Temporary Assistance for Needy Families) - (757) 664-6035
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VIEW (Virginia Initiative for Employment Not Welfare) - (757) 664-6000
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(VIEW) Virginia Initiative for Employment not Welfare The essential function of the Workforce Development Center is to promote employment throughout the City of Norfolk. This is accomplished through the work of the Virginia Initiative for Employment not Welfare (VIEW) program. VIEW provides job readiness, job search, and job development/placement services. Child care, transportation, and other services are included to give a participant the best opportunity to enter and remain in the workforce. Most residents who receive Temporary Assistance for Needy Families (TANF) are mandated to enroll in VIEW. Non-mandatory recipients can volunteer to participate. Please visit our Workforce Development page for more information. |
Workforce Development Program - (757) 664-6000
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The Norfolk Workforce Development Center is conveniently located within the Wards Corner Business District. The WDC provides qualified Norfolk residents with access to job skills development and placement services, and a central location where they may apply for federal, state and local assistance programs that are administered through the Department of Human Services.
Please visit our Workforce Development page for more programs and information. |
The U.S. Department of Agriculture (USDA) requires that NDHS prohibits discrimination in all of its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual's income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at (202) 720-2600 (voice and TDD).
You may file your complaint with your local Department of Social Services, or you may file with the Virginia Department of Social Services by calling or emailing your complaint to:
Virginia Department of Social Services
WyteStone Bldg.
801 E. Main Street
Richmond, VA 23219-3301
Telephone: 1-800-552-3431 1-800-828-1120 (TDD) 1-800-828-1120 (Text/TTY)
SNAP discrimination complaints may also be filed with:
USDA
Director, Office of Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410
or call 1-800-795-3272 or (202) 720-6382 (TDD)
