ACCESS
Norfolk Automated Community Care Eligibility Screening System
Norfolk Automated Community Care Eligibility Screening System (ACCESS) is an online services/information directory and guide to Federal, State and Community Resources that can help you connect with providers who offer basic housing, food, day care, transportation, benefits information and much more. From the office, the local library, or anywhere, you can access the Internet, the answers to your questions are at your fingertips.Frequently Asked Questions about Norfolk (ACCESS)
Screening Process
The screening process takes approximately 15 minutes. Just answer the questions as best you can to see if you may be eligible for any of the benefits listed above. No personal information will be saved.Click Here to Start the Screening Process
Screening is available for the following benefits:
- Auxiliary Grants
- Child Care Assistance
- Emergency Assistance
- Energy Assistance
- FAMIS
- SNAP (formerly Food Stamps)
- General Relief
- Lifeline
- Medicaid
- Refugee Resettlement Program
- Temporary Assistance for Needy Families
To determine if you are eligible for public assistance, you must fill out an application at a Department of Human Services Office
Auxiliary Grants (AG)
A program that provides a cash payment for aged, blind or disabled individuals who reside in a licensed Assisted Living Facility (ALF). The auxiliary grant payment makes up the shortfall between an individual’s income and the state rate charged by the ALF.
A program that provides a cash payment for aged, blind or disabled individuals who reside in a licensed Assisted Living Facility (ALF). The auxiliary grant payment makes up the shortfall between an individual’s income and the state rate charged by the ALF.
Child Care Program
The Child Care Assistance Program aids eligible families in the arrangement and/or purchase of childcare for their children.
The Child Care Assistance Program aids eligible families in the arrangement and/or purchase of childcare for their children.
Emergency Assistance
A program that provides a cash payment through the Temporary Assistance for Needy Families (TANF) program to help alleviate emergency situations specifically related to:
This assistance is limited to $500 in a twelve-month period.
A program that provides a cash payment through the Temporary Assistance for Needy Families (TANF) program to help alleviate emergency situations specifically related to:
- Natural disaster or fire.
- Total loss of family income in the winter months due to severe weather conditions.
- A reduction in a labor force caused by an energy shortage.
This assistance is limited to $500 in a twelve-month period.
Energy Assistance
This program assists low income households with their urgent heating and cooling needs. Energy Assistance can help: repair heating and cooling equipment, pay energy bills and security deposits, and buy fuel for heating and cooling.
This program assists low income households with their urgent heating and cooling needs. Energy Assistance can help: repair heating and cooling equipment, pay energy bills and security deposits, and buy fuel for heating and cooling.
FAMIS (Family Access to Medical Insurance Security)
A program that provides low cost health insurance (with nominal premiums and co-pays) for uninsured children.
A program that provides low cost health insurance (with nominal premiums and co-pays) for uninsured children.
SNAP (Supplemental Nutritional Assistance Program) (formerly Food Stamps)
A nutrition program administered nationally through the U.S. Department of Agriculture (USDA) and in Virginia operated at the local departments of Social Services under the supervision of the State Department of Social Services.
Eligible households receive a plastic Electronic Benefit Transfer (EBT) card with a magnetic stripe and a personal identification number to access SNAP benefits for the purpose of purchasing any food or food product for human consumption.
Your household may qualify for expedited service and receive SNAP within 7 days if you are eligible, and your monthly household income is less than $150 and your household resources are $100 or less, or your monthly household income plus your household resources are less than your shelter bills.
A nutrition program administered nationally through the U.S. Department of Agriculture (USDA) and in Virginia operated at the local departments of Social Services under the supervision of the State Department of Social Services.
Eligible households receive a plastic Electronic Benefit Transfer (EBT) card with a magnetic stripe and a personal identification number to access SNAP benefits for the purpose of purchasing any food or food product for human consumption.
Your household may qualify for expedited service and receive SNAP within 7 days if you are eligible, and your monthly household income is less than $150 and your household resources are $100 or less, or your monthly household income plus your household resources are less than your shelter bills.
General Relief
A program intended to provide assistance that cannot be provided through other means.
Unattached Child Maintenance Assistance - A cash payment program to provide for the maintenance needs of the City’s children under age 18 who would be eligible for Temporary Assistance for Needy Families (TANF) except for the relationship requirement.
A program intended to provide assistance that cannot be provided through other means.
Unattached Child Maintenance Assistance - A cash payment program to provide for the maintenance needs of the City’s children under age 18 who would be eligible for Temporary Assistance for Needy Families (TANF) except for the relationship requirement.
Lifeline
The City of Norfolk's Lifeline program helps eligible residents avoid disruption in water service.
Low-income families, individuals and senior citizens who qualify may receive financial assistance to cover certain costs associated with the Hampton Roads Utility Bill (HRUBS).
Lifeline also assists with payment of the refuse disposal fee (SPSA). Residents may apply for both forms of assistance with one application.
The City of Norfolk's Lifeline program helps eligible residents avoid disruption in water service.
Low-income families, individuals and senior citizens who qualify may receive financial assistance to cover certain costs associated with the Hampton Roads Utility Bill (HRUBS).
Lifeline also assists with payment of the refuse disposal fee (SPSA). Residents may apply for both forms of assistance with one application.
Medicaid
A program that provides full or limited medical coverage for eligible individuals.
A program that provides full or limited medical coverage for eligible individuals.
Refugee Resettlement Program
A program that provides cash and/or medical assistance to eligible refugees for up to 8 months following the date of arrival in the United States.
A program that provides cash and/or medical assistance to eligible refugees for up to 8 months following the date of arrival in the United States.
TANF (Temporary Assistance for Needy Families)
A program that provides monthly or one time cash assistance to families with related children. There are State and Federal limits on the number of months assistance can be received.
A program that provides monthly or one time cash assistance to families with related children. There are State and Federal limits on the number of months assistance can be received.
